Legendary Food, Legendary Service(R), and Legendary Fun! At Texas Roadhouse, we take pride in everything we do from hand-cut steaks and ... More
Texas Roadhouse Restaurant
Legendary Food, Legendary Service(R), and Legendary Fun! At Texas Roadhouse, we take pride in everything we do from hand-cut steaks and fall-off-the-bone ribs, to some pretty sweet margaritas. And we do it all with one goal 4 to give your family a place to go for great food and good times at a fantastic price.
The food and especially the steaks at the Texas Roadhouse have always been one of my favorite. I used to frequent the restaurant at 1960@45 location until last year. I occasionally feel generous and like to surprise customers by paying their tabs. I had approached the different wait staff for about 5 - 6 tables (without telling the guests) and asked to pick up the tab for the meals. I would then tip the waiters about 100% to show my appreciation for their help with this deed. Within a couple hours, the manager approached me and asked me to leave, stating that I was bothering the guests. I never spoke with the guests. Typically not being a loud or outspoken person, I complied. A couple of the tables were shocked that I was being kicked out and to this day I never knew why. Therefore, I cannot patronize the restaurant again. Maybe being too good of a customer is wrong...who knows?
Very bad Management team at the Kingwood Location. Places untrained wait staff on the floor who provides bad service. Then service manager does nothing about it and the General Manager does not show any concern when presented with the problem.
The other person is wrong!! We go to Roadhouse about two or three times a month. We always get great service and have a wonderful time. The person who said bad service probably was jealous of the cute girls that work there! Definitely go!!
Food is great! Service is terrible! The poor little girls just stand there and stare at you blankly, it's like they don't know you're there to eat! I don't suggest you order to go, they only have one girl answering phones and getting orders. I had to stand there for and hour once waiting for my food, their first excuse was that they over cooked it, then they lost it, finally when I got the food the manager was getting all up in my personal space trying to be buddy buddy with me. I haven't gone back since. The atmosphere is pretty stupid too. Girls get up and line dance in front of your table. The food is really the best, everything else about the restaraunt is terrible.
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