I had such a great experience with my toddler son today (Friday, September 17, 2010; about 4:15 pm). We were at the BK on 67th & 101 Loop, in Glendale, AZ. My whopper was supposed to have cheese but it didn't. I had my hands full and I was frustrated when I ordered,and so may have mumbled my order; I had also had eaten about three bites, but the manager replaced my whopper right away, delivered it to my table so that I could stay with my little guy & even helped me move into the play place. She was so nice and patient, especially since it wasn't exactly slow at that time. The server who took my order also apologized, and checked on us a couple times. I am really excited about great service like this at a fast food place, and will spend my money there whenever I am getting fast food.