I like Friendly's food but their help is a lot to be desired . We walked into the restaurant the hostess said ,how many( not very friendly) walk us to a table.Threw the menus on the table & walked away. We sat there for 5 min,another couple walk in,the 3rd couple came & we still wasn't waited on. Finally the waitress took the order from the second couple that was there as we were ready to walk out the waitress finally came & said ' I didn't see you there' sorry! What happen to communication the hostess never told the girl she had customers waiting. I think retraining is in order.
They took away the only vegetarian option of the menu... the place is hit or miss with service. Since I have children, we go there enough that I have become friends with the managers and the wait staff but they are constantly adding new waiters (and not for the better!)