Mothers Day 2007. Food= Okay, Service = Shocking
By A Yahoo! Contributor, 6/4/07
We went in knowing this was going to be a time consuming dinner, but the service we encountered was beyond anything we had ever seen in a restaurant.
Strike one = We had a confirmed reservation and checked in at the front counter. Was told we would be seated on time, yet our reserved time passed and we saw several walk-in parties get seated before us with no questions asked. The waiting area was literally empty and they left us waiting for no reason, (It was very obvious that tables were indeed available for our party size) 15 minutes later, we were finally called up by the hostesses who looked like they really didnt want to be working that day (Mother's day!! ..go figure)??
Strike two = Drink orders were taken, yet 30 minutes later, our table was still empty with no drinks in sight. Later, said drinks arrived and before we could mutter a word, the waitress dashed off not to be seen for another 30 minutes. We were really disappointed with the speed of our drink order and wanted to quickly order the food. From the time we were seated to the time we actually ordered our food was 1 HOUR!
Strike three = Our multi course meal started, but yet again, we were kept waiting for anywhere between 30 minutes to 45 minutes between courses EVEN though the waitress clearly saw that we were done eating and basically dozing off contemplating leaving without paying (We were SURE nobody would notice after the way service was done up to now). We just sat there with our arms crossed for like 45 minutes! The part that bothered us the most was that we saw nearby tables with a certain male waiter who was without a doubt 300% faster than our waitress. Those tables were enjoying great service (which seems to be the norm, not the exception here).
Strike four = The bussing crew came in and cleaned our table for the next party before our waitress even came back to ask for dessert options!
Overall, it seems that service is usually pretty decent here (from past reports). My family unfortunately encountered a very bad experience and will not be personally coming back. We went in on Mother's day expecting a good meal with good service but left on a really sour note. Even for the unique fondue experience, the price is not really worth it as most people will tell you. My family basically got billed $250 to waste 3 hours of Mothers day waiting......waiting......waiting........ and then wait even more, for food.