I will not be back nor will any of the 5 people who came with me, You do not add a tip to any ones bill, that is so rude if you do a good job you will get a good tip if not you don t that is what a tip is for, to let you know how good of a job you are doing. You don t tell a customer they owe you a tip, you have to earn one I don t care if other places do it hold up a better standard. that is so wrong in many ways. You chose that job and if you get good tips you are a good waitress if not you need to work on your skills more. How can you steal money from people if you don t earn it? people do not owe you any thing, you owe them, they came to your establishment for good service and good food so give it to them and the tip will fallow. It is not your decision how much either, same thing you have to earn every penny. wow what is this world coming to, when you demand someone tip you and how much you deserve.
Was treated terribly by a brunette bartender. Did not get her name, kinda tall and a long face. She was rude and acted like she was about 10 years old. Took her time making expensive drinks and acted like she was doing me a favor by making them. One bartender ruined a regular customer she was so rude. Food was OK and overpriced. I will not be going back.
Great food and good service. I have been here many times, though they can have a bad moment or two in general my experience has always been pleasant. I have been there twice when there was a miss communication between customer and staff and instead of being patient the customer reacted horribly... I was embarrassed both times for the customer involved. All in all it is on par with other restaurants of that type or better. The food is great and the variety is impressive.
While visiting some friends in Eugene, they took me to lunch at this location. They had enjoyed dinner there the day before, and apparently go there every Thursday for drinks and dinner and like the place quite a bit. They were eager to share it with me. However yesterday was another story. We got there, and sat down, ordered two drinks from the bar, four appetizers and one soda. The drinks arrived quickly. 40 minutes later, we had to get up and ask where our appetizers were, and remind them about the soda. 45 minutes elapsed, and two of the four appetizers appeared. 1 hour, and the other two, with further prodding finally appeared, the first, a baguette sort of pizza that was as hard as a rock, the second were deep fried broccoli, hot, but by this time, we had to leave. We could not take the food with us, because of our activities for the day... and requested to be comped at least the two last appetizers that were 1) inedible and 2) beyond the possibility to eat at this point in the afternoon.
We were told that it wasn't their responsibility that we had limited time (an hour for lunch is apparently unreasonable for this restaurant) and that we should have expressed our 'hurry' to the staff. They were busy (even though many tables were empty), he told us, and they cannot control the time it takes to get food out of the kitchen! They refused to comp us the $3.50 for the hour-late broccoli.
What makes me sad is that they just turned away regular, expensive drink-buying, dinner eating customers to make a $3.50 point. The young man at the register simply did not care; we received not even an apology from the staff for the shoddy, slow service. The waitress actually argued with us when we asked her to be accountable for the missing and late food; and defended the baguette pizza that we could have broken a window with.
A busy kitchen is no excuse—it’s what a restaurant should strive for, and be able to handle. If they can’t, then maybe they should reevaluate their procedures or staffing. I've been to busier, larger places that were able to get 4 measly appetizers out in a timely fashion. Restaurants do not generally assume people have 2 hours to kill waiting around for their kitchen get its sh*t together. It’s probably why they’re so busy, they can’t turn over tables quickly enough, because customers have to sacrifice a good chunk of their day just to get a meal there.
The way we were treated is unacceptable. Period. The restaurant put the blame on us, told us that we should have accommodated *their* shortcomings, told us to suck it up in essence, and sent us along without a second thought. They just lost a solid stream of income from a steady regular group of 4 people who drink from the bar, and eat from the menu for a measly $3.50. Well done!
If I were manager or owner of that restaurant, and realized I'd just lost a weekly group of diners and drinkers for the sake of some deep-fried broccoli, I'd fire that staff person immediately. Turtles' staff does not respect its customers. That is terrible.
My friends have vowed never to go there again. They are very angry. That is bad business. I recommend that the owners have a meeting with their staff to figure out where their priorities lie—because this sort of thing may not make a dent in the customer base now, but it will in the long term. As my friend told me, it takes 1 negative experience to cause a loss of 9 customers. It takes 5 positive experiences to bring you one customer. And if you don’t respect your repeat customers, you’re just intentionally screwing your own business into the ground. Especially in a small city like Eugene.
I've had almost everything on the menu (drinks and food) and I am yet to leave unhappy, or hungry. The atmosphere is fun and the service is great. I would recommend this place to anyone visiting Eugene. (PS- try the ribs or the mac & cheese)
Pros- HUGE portions, daily specials
Cons- There's only one location - there needs to be more!