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Let me say this first, I love Olive Garden and I am a frequent visitor in two of them near to my home but this one was lousy. I was visiting from out of station and ordered a pick up. When I went there, there were people outside waiting to be seated, I could see waiters chatting and empty tables so I was not able to understand why people are waiting. When I picked up the food, the portions were less than usual, there was no silverware. The whole theme was uninviting.