Was nice, but somewhat dissappointing!
By A Yahoo! Contributor, 10/10/10
Checking in was a problem. The checkin staff said they would call us on the cell phone when room was ready, probally about a half hour. Never was notified. Had to wait again in a long line to get our room. Stayed in Diamond Head Tower. Room was nice, tho there was one small dresser, not near enough room to put anything away. And paying for a room safe, what a joke. Promised robes were nowhere to be found. Found the bed to be very comfortable. Was located above the lounge, band blasted loud music till 11:00 every night,was annoying. Was really glad there was an ABC Store on the grounds, since prices were so high elsewhere. And another thing I can't believe, after paying top doller to stay here, they have the nerve to charge you for a plastic chair for the beach, even more if you should want an umbrella. Was promised free gifts,guess what, when I checked on that, I had to listen to a Time Share BS presentation. Got wise, passed on that. Staying on resort is very overpriced. And the service is not that very friendly. 9 dollars for a beer is absurd. Went to an upscale restaurant for our first anniversary and ordered crab cakes for an appitizer. 18 dollars for 2 half dollar sized discs, which was apparent was processed preformed patties. Very dissappointing. Would realy think twice about returning to the Hilton. For what is paid for the rooms here, I would think they could offer as simple as a free chair on the beach. They totally take advantage of their quests.But I would also like to comment, the maid service was very good, our coffee pot didnt work, they sent us a replacement within a half hour. Having to check out before our flight left, they offered us a room to get refreshed in prior to our departure. A very nice touch. This resort reminds me of a tourist trap. They want to keep you on the grounds your entire stay,to spend money at their establishments. I felt trapped, until I left the grounds and went exploring. What a relief that was. Much cheaper, and much BETTER. I think the Hilton should realize, its the simple things that count,..........like giving a free beach chair,......or not making guest pay MORE to sit by the pool when a show is going on. Is that not absurd, you already paid to stay there, but you have to pay extra to get a chair to watch the show. Loved the island though, the Hilton couldnt ruin that.