COSTCO TIRE CENTER CHICO, CA.
Being a member for the past 15 years, I have enjoyed the quality of products and service Costco provides so when it came time to replace the tires on my wife's car, I thought I'd give them a shot. HUGE mistake. First day, it took them 2.5 hours to mount & balance. Driving home, the car wobbled quite severely so took it back for a re balance the following day. Another two hours and the techs continued to struggle with the after market rims that are new going as far as asking my wife if she had the OEM ones in hopes of better luck. Cut our losses and went to America's Tire who replaced damaged lug nuts, (all tires) rebalaced and mounted in under 30 minutes. No problem and no charge! (Thanks Derrick)
Costco does food stuffs and household consumables fairly well. For tires, go elsewhere.
Yeah, Costco is known for excellent customer service...NOT. Their understaffed warehouses with checkout out lines that go on forever don't really exist. The fact that their return policy has been going down hill for a couple years now, because they can't keep up to their main competitor, should tell you where the cost cuting is coming from. Their prices where never that good, now their increasely bad service only serves to reinforce my decision to cancel my membership.
I had no problem reaching an Administrator today and they promptly gave me the information that I needed! Not only that she went beyond and connected me to someone in the particular department of my items location and they were wonderful! I cannot say enough good things about the service I received. WTG Costco Chico!!!!
I had a major problem with a product I purchased at Costco. I was directed to deal with the product Rep. and several days of headache. She wanted me to give her a list of the parts I was missing. How would I know if I don't have them?!!! I called Costco back and Gregg Eagleton was able to help me in less than 5 minutes! My headache is gone and I'm a happy camper. Thanks, Gregg
Decent prices etc.
I strongly dislike their exit checks. As the items have been paid for, I'm fairly sure this is illegal should anyone wish to fight it.
This particular store has a horrible parking lot design.
Otherwise, its a normal Costco, no better no worse