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I'm a loyal customer of Giovanni's on Folsom, or was. Yesterday, they missed my order for the second time. I always call ahead and once, they forgot. Yesterday, though, there was no excuse: three hispanic dudes without much to do, late afternoon. I arrived in twenty minutes, and they tried to slip it in as if I wouldn't notice. I said, Adios muchachos, I'm going to Luigi's tonight. Too bad, cuz the mgr is a super nice guy. He needs to get some new staff.