The new management in the Vacaville store has no concept of consumer service and food handling practices. The employee taking a simple phone order could get a combo meal correct and acts as if they are doing you a favor. Don't try to talk to someone else, i.e district manager, they don't have the phone numbers. Think twice before ordering.
This place has gone WAY down hill since it started, and not EVEN on the same level of quality service as most of the others in the chain locally. Where do I start? Staffed by slow, incompetent teen agers and high school dropouts, and the portions are ALL FILLER and no SUBSTANCE anymore. You might as well just make a BREAD and LETTUCE sandwich with EXTRA MAYO... because that's pretty much all you're going to get no matter which sandwich combination number you choose. It's as if the management/owners have universally advised them to skimp out on the meat and other more costly condiment selections on purpose. I've even given them multiple chances lately because it's so convenient being next to Starbuck's and on my lunch break. But they've failed miserably every time. If I could give them a NO STAR, I would. I sincerely hope someone who works their, preferably the owners, read this, and realize that the few cents per sandwhich they may be saving is in actuality COSTING them far worse in reputation and actual revenue/lost $ales!!! Stupid... I'm not going back their again, and telling everyone I know to do the same. I'll support subway, anyday over what TOGO's has become at this location... which is a shame because they use to be SO good.
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The Americas Best Value Inn Vacaville is located at the intersection of I 505 and I 80, halfway between San
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