We were there for a special occasion. The wait was unbelievable (and the restaurant was nearly empty). When the food finally came, one order was completely wrong, and the waiter, when he finally showed up, took it away to have it remade.
So that person sat and sat while the others were told to please eat while the food was hot.
It took forever for them to come back with the correct order which meant one person was then eating alone after everyone else had finished. Disaster. Will think long and hard before returning to this place
After perusing through Italian Restaurants in the Rosevill area, we decided to take our guests fron Europe for an authentic Italian dinner. We have been dining at your restaurant both here and in the Bay Area and your restaurant met our expectations in terms of food, and ambiance. However, on our last experience, I made reservations as always. From the onset we were met by a hostess that told us to wait for 5 minutes even though we walked-in 10 minutes earlier. She sat walk-in customers ahead of us who did not have reservations. We could see a half-empty restaurant. Finally after a wait of almost 15 minutes the hostess seats us right across the kitchen, and immediately recited the litany of he special for the day (Sicilian) and ask if we wanted the wine list. She never came back for the wine list, and we also felt we were not happy with our table. When the water lady gives us our water, we instructed her not to give us water and to let the hostess know we wanted to go away from the kitchen. The water lady server comes back and still tried to pour our water and give us our bread, etc., and at which point we stressed again we wanted to be transferred to another table. After a seemingly amount of time, another hostess who was apologetic, moved us to another table close to the patio, the place we requested and had been almost 40% empty from the beginning. We were not served our cocktails until after 15 minutes, then were not asked for our orders until almost after an hour.It almost went down hill from there, fortunately we had a very nice server who every now and then would ask how we were doing. It was an embarassment to our european guest. We were very happy with our food, but your service from the hostess that sat us was not very pleasant. This is not our first meal with your restaurant in Rosevile with friends, but a first with your lousy service (except our server). The water server was unfortunately put in a position that was unpleasent but then again it was not her fault, but the hostess's fault who did not follow-up on our request and who sat us at an unpleasant table from the beginning and let us wait when we had reservations in the first place, inspite the fact we arrived early. Ambiance is most important during a meal, which sometimes could make up for a lousy service, that unfortunately started off bad.
My girlfriend and I went and sat in the bar area on Saturday, April 19th. The service was AWFUL. The bartender was rude and inattentive. He made my girlfriend a drink that was WAY too strong for her to drink. When she told him it was too strong for her he just took it and dumped it out. He did not bother to ask if she wanted a different one or apologize for making such a horrible cocktail. I doubt I will eat there again.
This is a fantastic restaurant with an amazing Italian ambience. If you are looking for the generic alfredo sauce, I would recommend somewhere else, but if you want real, authentic Italian food, this place is great! They also have a great wine selection to go with their fantastic food! The quality of food is suprising for the fairly moderate pricing.