I waited 15 minutes in the drive thru behind 1 vehicle with no apology for my wait. And didn't even get a thank you for coming. Just the price was all she said. Then my order was wrong and I had to drive back. How can you screw up a veggie burrito with sour cream? I know everyone has a bad day... At that point there was still no apology for my troubles. And while I waited for my new order I got the impression they were laughing at me because a few of the employees looked over their shoulder at me, said something and laughed. Maybe I read that wrong, it just didn't feel right. Horrible, horrible customer service. The only thing they have going for them is the food is good. But I'm not going to waste my time on them anymore. Not with the poor attitudes they have there.
Good Food; I just wish they would get our orders right. We go through the Drive Through, order from the menu; I request NO Guac. and NO Sour Cream, and my boyfriend orders w/o Guac. What does a customer have to do to get both orders correct? Yes, we probably should have checked the order both times, but a good restaurant/fast food place should be more accurate when orders are placed.
They're slowly losing our vote for a Mexican favorite place to go.
Food was decent. Burrito didnt fall apart when 3/4ths of the way thru like other mexican restaurants, but I've definately had better tasting veggie burritos. Food was reasonably priced. I would eat here again because its close to where i live, but i would not drive out of my way to go here if i lived across town.
My favorite is the Carne Asada Super Nachos. Fresh tortilla chips are LOADED with beans, cheese, sour cream, guacamole, carne asada, and mexican salsa. DELICIOUS! The order is huge, but you will not want to share them - finger lickin' good!
Carolina's has the BEST shredded beef tacos anywhere; they are fully loaded with meat and absolutely delicious! The first one I had got me hooked and I've been coming back (just for tacos) ever since. Keep up the Great Work!