Maggiano's - Italian Catering & Restaurant, San Jose

Very dissapointing, I have been going there for years and experienced great service and food. Last time I went, the service was verrrrry slow with only 2 wait staff for about 100 people (10 large groups) food quantity has now been significantly reduced and is no longer great value or a good dining experiencce. I always went there for special occasions....now I will go somewhere else!

The service my family received was absolutely HORRIBLE! The manager Rhenia was very rude to my grandmother and my mother. They were slow to see how our meal was and made it almost impossible to get anyones attention about menu's, more water, a doggy bag, or the bill. When we confronted the waiter she then ask my grandmother in a rude way "Do you have a problem with me?" Both our waiter and the manager never apologized for the poor service and acted as if they could care less about how they treated us. I felt as though an apology was more then necessary. That was by far the worst experience I've ever had at a restaurant. My grandmother recommended this place and was embarrassed after the service we received. THE SAN JOSE LOCATION FOR MAGGIANO'S IS THE WORST!!! IF YOU CAN HELP IT, FIND A BETTER PLACE TO SPEND YOUR MONEY AND TIME!

We are looking for a venue to do my daughter's bd party. We need a place to accommodate 100+ people. Last sun we were in SR and decide to check out Maggino's banquet rooms and do lunch there. My daughter and my niece put our names down for lunch seating. We asked for a table with room to accommodate the baby. We were told my niece's baby stroller had to be stored due to fire regulations and mother have to hold on to the baby.. We requested a both so my niece can have room for the baby, since he is too young for high chair. After waiting 35 minutes, we were seated by aisle side table with 3 chairs and one high chair( no both as per our request). When we asked what happened to our both request. The hostess who were seating us said we have to wait 45 or more minutes again, f we want a booth. She said this is without checking or trying to see if she can even find something else. She left the menu's on the table and left, we could not believe her attitude. I went to look for a manager, since there were two empty booths in the room. The manager turns out to be even biggest "....". Her body language and tone was demeaning and like a recording she too repeated the same lines as the hostess. She refused and failed to even make an attempt to look and see what can be done. She waisted no time to let us know ABOUT OUR OPTION TO LEAVE. Just to check I pointed the empty booths, she dismissed it by saying that is for the people who makes reservation. Boggled and DISGUSTED by the behavior we left to go some where else where they are more customer friendly or at least meet the minimal customer service standards. On the way out saw an other customer getting third degree from the hostess's desk. I guess MAGGINO IS TOO BUSY TO WORRY ABOUT SMALL THINGS LIKE CUSTOMER NEEDS AND SERVICE. IT'S A SHAME THAT MAGGINO'S allowed their staff to treat their customers with SUCH A HORRIBLE ATTITUDE.

We are looking for a venue to do my daughter's bd party. We need a place to accommodate 100+ people. Last sun we were in SR and decide to check out Maggino's banquet rooms and do lunch there. My daughter and my niece put our names down for lunch seating. We asked for a table with room to accommodate the baby. We were told my niece's baby stroller had to be stored due to fire regulations and mother have to hold on to the baby.. We requested a both so my niece can have room for the baby, since he is too young for high chair. After waiting 35 minutes, we were seated by aisle side table with 3 chairs and one high chair( no both as per our request). When we asked what happened to our both request. The hostess who were seating us said we have to wait 45 or more minutes again, f we want a booth. She said this is without checking or trying to see if she can even find something else. She left the menu's on the table and left, we could not believe her attitude. I went to look for a manager, since there were two empty booths in the room. The manager turns out to be even biggest "....". Her body language and tone was demeaning and like a recording she too repeated the same lines as the hostess. She refused and failed to even make an attempt to look and see what can be done. She waisted no time to let us know ABOUT OUR OPTION TO LEAVE. Just to check I pointed the empty booths, she dismissed it by saying that is for the people who makes reservation. Boggled and DISGUSTED by the behavior we left to go some where else where they are more customer friendly or at least meet the minimal customer service standards. On the way out saw an other customer getting third degree from the hostess's desk. I guess MAGGINO IS TOO BUSY TO WORRY ABOUT SMALL THINGS LIKE CUSTOMER NEEDS AND SERVICE. IT'S A SHAME THAT MAGGINO'S allowed their staff to treat their customers with SUCH A HORRIBLE ATTITUDE.

I recently had a small intimate wedding and after the ceramony all 16 of us went to Maggiano's for our reception. I couldn't have been more pleased with the service, food, price and banquet room. Everyone commented on what a great time they had. I would highly reccomend Maggiano's for your next event!

I went there last night. It's way over rated. The food is cheap with pasta, salty sauce, salty cream, butter, cheesy cheese and other fatening ingredients. After eating the meal, you feel so thirsty that you have to drink a galon of liquid to quench my thirst. The food will make you fat and unhealthy.

It is always crowded but my favorite thing to do is sit by the bar because they have live music there and they serve the same food. I love their chopped salad!

I've had heard from several of my friends that this place is way over rated and over priced. Last night I ate their for the first time and I can't disagree what I have heard. The service is very poor, and our waitress even tried to talk us out of ordering more bread! For parties of 10 or more they force you to order either A La Carte or what they call "family style". To add insult to injury they didn't even have any espresso to serve!!! When it was all over I wasn't even sure that I had visited an Italian restaurant.

I loved this place! Very good food and friendly service. Its always busy so make a reservation and try to get a group to go because the food is served family style.

Great Martini's.... they pour them in a a very large Tini glass, and are not shy when they do so!