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Okay, first off, I do love the food. They have some of the best breakfast, gingerbread pancakes with pears, the basket of breads, the lavendar honey, mmm good. But they have the worst service, the last time I attempted to eat there was on a Sunday about 11:00 and yes it was crowded so I decided to wait, it was an hour wait, I waited came back and then went in to check on my name. The hostessman said I was next and that table in the corner was going to be mine as soon as the couple left but in the mean time he sat down two other parties that were after me because they were parties of three and both tables were for three but what really did it was when I saw the table that he pointed out to me have the couple order more coffee and had no intention of leaving anytime soon. I had had it at that point and left.
The back patio is also very beautiful, not like you are in berkeley but again the service sucks, when I have actually gotten to eat it takes forever to get your check, some of the waitresses are french and act like a stereotype french person, which is so sad!
Good luck if you decide to brave it!