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The food is quite good, average wait time. The service, well thats where the problem lies. If they did not add a 16 % grayuity, I believe service would be better, but why bother, they get tipped anyway, good or bad. I personally tip 20-25%, but I did not leave any extra. We did not go upstairs except to restroom, but the jazz and blues up there sounds great. Would I go again? Yes, its a San Francisco classic. Not tourist trappy either, a good mix of locals and tourist's. Linda San Lorenzo, Ca.