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I would echo Danielle L's thoughts. The service is just abominable. Let me recount my experience for your reference.
My first time to Cafe Jacqueline was about 2 years ago. The decor was less than spectular, but it was a charming little house structure with tall ceilings. Romantic and intimate in an old-fashioned sense.
The food that time was good. I remember the souffles were good, but I was not in awe with them. There're lots of great restaurants like La Folie and Gary Danko in the city where they also serve excellent souffles. Of course they also come with different price tags for an entire meal, of course, but cafe Jacqueline is certainly no bargain. I remember walking away feeling pretty good about the place. Not spectular in any sense, but good.
This time the experience was different. We arrived early at the restaurant. We had made a reservation at 8:30 pm for desserts, but our dinner ended early at night, so when we got to Cafe Jacqueline, it was about 8:10 pm. What I'm going to tell you about the subsequent experience will be *shocking*.
The waiter (most likely the same waiter as Danielle L. spoke about, since this kind of rude service is very hard to find) came to us at the door, and asked for our reservation. We told him we arrived early and he told us there wouldn't be a table available until 8:30 pm, which is completely understandable. He then tried to convince us to cancel our reservation and go elsewhere. Yes! He told us to go elsewhere, because we arrived 20 minutes earlier than our reservation. He didn't ask us to take a walk and come back in 20 minutes (it was freezing cold outside) for our reservation. He told us to cancel the reservation to go elsewhere. He then tried to physically gesture us towards the door.
This is unbelievable. We've been to places with excellent service (in the bay area, I would nominate Manresa and Gary Danko to have the best service), but we haven't been to places where the service is so bad they would turn away customers! I have no idea why they would do that.
Madame Jacqueline, if you care about your restaurant, please be aware that you have a waiter working there that's turning away business. I would not go back to your restaurant and I will tell all my friends not to go to your restaurant. The bottomline is, while you care so deeply about your souffles, there's someone working in your restaurant that cares deeply about turning away customers.
Bottomline, worst service ever. The waiter kicked us out the door simply because we were 20 minutes earlier than our reservation.