We have come to this Cheesecake Factory about six times in the past year, and have always had excellent service and food. The wait staff is very attentive. The calamari is always perfect and the food comes to us hot and delicious. The portions are fairly large; we always have leftovers, so we get two meals for the price of one!
We went to this Cheesecake Factory despite the bad reviews. We went on a Saturday night. It was very busy. We had excellent service from host to server. Our orders were correct; served in a timely manner; with polite and friendly service. We are food service people so we are very picky; we tip starting at 20% and go up or down acording to service. We tipped over 20%. Please don't judge only on a few bad reviews. Give this restaraunt a try.
Normally I like Cheesecake Factory, it's a good value for the portion size. But the Palo Alto one is the worst out of the entire chain in the bay area. I ordered a pasta dish and it was super bland. The only reason I gave it 2 stars is compared to the rest of the restaurants on University, it has better price performance.
I was a huge fan of Cheesecake Factory and frequented the one at Valley Fair. We stumbled upon this one and I was very excited because everytime we went, there was no line....unlike the one at Valley Fair, where you have to wait forever. Anyway, In March 2008, I persuaded my husband to go there for lunch. We ordered lunch and when the waiter brought out the bread basket, I noticed something red on the bread. I don't know what I thought it was, but dismissed it for a minute or two. Then I looked at the bread plates and realized it was BLOOD. I grabbed the half eaten piece of bread out of my two year olds mouth and pushed everything away. I couldn't tell if there was blood on the brown bread, because it was too dark to tell. So instead of making a big scene (hindsight), my husband just called the waiter over and said, someone is the kitchen is hurt and pointed to the plates and bread. Long story short, we got new everything, but the waiter never told us it was him. We had to leave right after lunch and I wondered why we didn't get a free lunch or why the manager didn't come by. I called when I got home and talked to the manager who said he knew nothing about it. He told me I would get a gift card and he would call me back to tell me what happened. Never got the call. I called my son's pediatrician that Monday, who said, luckily, he was up to date with his hepatitis shots...that's what they are for...if you are exposed to blood. I don't know how much my son ate, but the dr assured me he was fine. She did say to call the Health department, which I did. I got a call back about two weeks later from the Health Dept and they said the incident was properly recorded and that a manager had signed off. I can't believe this type of thing can be overlooked by management! Anyway, don't eat at the Cheesecake Factory in Palo Alto, unless you don't mind blood in your food.
The food is still very good and the menu is huge. The service is pathetic; unfriendly and uninterested from the seating host to the server. Moreover, not being able to make a reservation for large parties is plain strange. The wait area is so loud and unpleasant. We'll go back at quiet times, but will avoid this place at busy times.
My daughter invited me to join she and her friends for lunch at this Cheesecake Factory and ALL the meals the 10 of us ordered were Fantastic!
It is now my favorite Restarant request to go to when I visit my daughter.
The staff has always been so gracious and helpful to us no matter what size our party.
Have been here about 8 times on a Saturday night in the August - October. I arrived anytime from 6pm to 9:30pm - without exception every time the hosts at the front were horrible. Our party has been 2 people to as high at 12. Average is 4 when we go.
When you arrive there are always 4-5 people at the host booth who are in mass confusion and setting the worst possible example for the customers. You talk to one person that takes your reservation, they disappear another person is up there and they know nothing.
If my friend wasnt such a fan of the cheesecake we would never come back. We have gotten so used to bad hosting, losing our reservation, getting our names wrong, that you would think the waiters might be better? Sorry to tell you that it is the same.
We have had bad service, forgetting to deliver part of the order, asking for water (30 min later eventually walking to the host booth to ask again for water) forgetting our drink order, and writing our order down incorrectly that you might wonder why - why are you stupid enough to keep going. Because my friend is fanatical about the cheesecake. I can't get him to go anywhere else because of his sweet tooth after the Stanford Theatre.
I would never choose this place for any special event.
The only highlight? the 7th time I came I found Laura working our table. She is the only waitress to get everything right. So we tried her the next Saturday night and again she was perfect. So going on Sat night - stick with Laura. She is a delight after you make it past the front desk.
And when you arrive - don't leave the front desk for any reason - you will need to supervise the staff to make sure you get seated.
The menu - it is too big and they need to have a smaller menu that can be delivered quicker. Even the waiters are confused about all the items on the menu - that when you ask for the name of a salad on the menu - they write the order down with a different name and we got the wrong salads. Turns out there are 2 salads that the waiter got confused about -and this has happened twice.
We have eaten at Cheesecake before and although the fod is nice, the service has lately become pathetic. The seating hosts are rudeness and uselessness at their finest. They couldnt care less if you never wanted to come back again. It is as if they are doing you a great favor by even talking to you. Hateful people in their service staff. Oh and they havent a clue how to 'hold' a reservation for a large group (think Sienfeld and the car rental episode).
My girlfriend and I went to eat at the Palo Alto, Cheesecake Factory on Memorial Day. I am a big fan of their food and service, and to say I was disappointed would be an understatement. The service was so bad that I actually wrote a letter to CCF corporate about it. We had to go to the bar to get our bread. The waitress left us for over 15 mins and the waitress actually had an attitude. Unbelievable. I do NOT advise going to this CCF.
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