"Puttin' on the Ritz..." An award-winning tradition synonymous with elegance, gracious service and a blend of classic and contemporary cuisine creates ... More
The Ritz Restaurant
"Puttin' on the Ritz..." An award-winning tradition synonymous with elegance, gracious service and a blend of classic and contemporary cuisine creates the perfect atmosphere for any occasion. The signature black porte-cochere announces that something special awaits inside. Five unique dining rooms, which seat from 20 up to 140, each has its own personality and ambiance. The cuisine "mirrors" the decor in variation, elegance, tradition and quality. Established menu favorites and daily creations combined with our style of hospitality completes your dining experience. On the more casual side, The Ritz Garden offers unparalleled outdoor dining. You'll enjoy blue skies or starlit nights surrounded by the sound of evening music, fine wines, ala carte menu or simply enjoy cocktails with friends while watching your favorite sporting event on plasma TV's. Whether your mood ranges from prime steaks, chops, lamb, seafood or a more traditional faire, The Ritz has it all.
I had been to Ritz in Fashion Island on and off for the last 20 years and enjoyed my visits tremendously every time. However, things had changed for the last three visits. Service had deteriorated from bad to worst. Last September, I held a birthday dinner party for 8 people. Since we were not drinkers, we did not order any wine for dinner. The waitress immediately showed disappointment for not getting a big spender. This was what happened. 1) She had no intention of going around with the the ground pepper mill after she just put down the salad. 2) Never came back to ask whether everything was OK after serving dinner. 3) Never asked whether we wanted any coffee after dinner. 4)When she handed me the bill, she had the nerve to made sure I understood that the 18% Tip she added to our bill was the bare minimum. I was a waiter myself 50 years ago. For working part time (20) hours/wk, I was putting myself through Engineering school. I know what it takes to be a good waiter. I hope Ritz will POSITIVELY improve the attitude of their service personnel rather then NEGATIVELY discredit this review.
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