HORRIBLE service and VERY RUDE staff. Did not honor reservations that were made days in advance. Disrespectful and RUDE manager, very unhelpful. Ended up leaving and going somewhere else and hour and a half after arriving... hungry and frustrated. Would NOT recommend to anyone, not even people I don't like. BAD, bad, bad.
We were very excited to go to Mosun for my friend's 27th Birthday last saturday night. We sat down at 8 with our party of 8 for what we had hoped would be the beginning of a great night. Not only were our food orders incorrect, our waiter rude and rarely seen...but with food still on our plates and while we were preparing to order more drinks, our waiter appeared to tell us that we had an hour and a half time limit at that table and would need to be leaving. Never mind the time during the night that we had waited on him, then he continued to tell us that the hostess and the person we made the reservations with should have informed us of this policy.
Not only did he make no point of acknowledging my friends birthday (which we told him of right away) but then he continued to give us poor service and literally kick us out before our food was finished. We decided to stay at the club since we had already driven a long distance to eat at the restaurant. We continued to spend a large amount of money upstairs, which part of could have been his had he given us any type of service.
I'm not sure of your policy or your hiring standards (we did not run into further service issues upstairs) but for a night that we had hoped would be great really started off on a negative start. This is one party of 8 that have no intentions of recommending Mosun to anyone or going there again.
Overpriced for the service and food! Music was so loud downstairs during dinner that it was difficult to talk to the person next to you.
I was very disapointed after dining in the facilities when I saw this incedent, and how it was handled. A young lady was eating at the bar when a gentlement not sure if he was drunk poured a cocktail over her head. The servers could careless, the security team had no reaction. I am not returning to the restaurant due to this incedent because I am afraid a smiliar thing could happen to me or my friends and nobody would do anything about it!
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