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I booked a reservation for last evening via opentable.com. This was my 3rd choice, the 1st and 2nd choices both had the courtesy of not accepting a reservation for a time slot they couldn't deliver.
We arrived 20 minutes prior to our reserved time, and the hostess advised they were running about 20 minutes behind the reservation schedule. When we reported back 30 minutes past our reserved time, I waited behind another patron complaining about waiting with a reservation. The hostess told him to stand there by the desk and he would move to the top of the WAITING RESERVATION LIST. She also told him that they had been seating patrons as they came in - including walkins as they came in, and that is why they were running behind. I asked to speak to the manager and advised him of my situation and the conversation I had just overheard. We were immediately seated, then waited 40 minutes after ordering to recieve our food, which was mediocore at best.
I have dined at 2 other Maggiano's locations on a number of occasions, and had good to fair service and food. After last night, I will not dine at any location again.
If you want to eat here, my advice is that you do not waste your time making a reservation or expect your food to be delivered in a reasonable timeframe.
On a 5 star scale, I would give this facility a single star, and that only because the server was friendly and enthusiastic.