I booked a reservation for last evening via opentable.com. This was my 3rd choice, the 1st and 2nd choices both had the courtesy of not accepting a reservation for a time slot they couldn't deliver.
We arrived 20 minutes prior to our reserved time, and the hostess advised they were running about 20 minutes behind the reservation schedule. When we reported back 30 minutes past our reserved time, I waited behind another patron complaining about waiting with a reservation. The hostess told him to stand there by the desk and he would move to the top of the WAITING RESERVATION LIST. She also told him that they had been seating patrons as they came in - including walkins as they came in, and that is why they were running behind. I asked to speak to the manager and advised him of my situation and the conversation I had just overheard. We were immediately seated, then waited 40 minutes after ordering to recieve our food, which was mediocore at best.
I have dined at 2 other Maggiano's locations on a number of occasions, and had good to fair service and food. After last night, I will not dine at any location again.
If you want to eat here, my advice is that you do not waste your time making a reservation or expect your food to be delivered in a reasonable timeframe.
On a 5 star scale, I would give this facility a single star, and that only because the server was friendly and enthusiastic.
Maggiano's RULES! It's in California and in Dallas, and I'm unsure of where else, but if you go to either place, this is a must visit place. Awsome atmosphere, service, bar and food! All they play is Frank Sinatra music! The portions are huge and there are always leftovers for tomorrow!
Take a group of 4 or more and enjoy the Family Style, it's ALL YOU CAN EAT and you get to carry home the leftovers! What more could you ask for!
The pastas are excellent, and the Maggiano's Salad is awesome.
Don't miss this one! Run, walk, or skate there! Don't miss out on the great food and service! Number one in my book for Italian Food! Nothing else matches it!
Maggiano's has pretty good food although it's not so spectacular that's it is worth dealing with the usual mob scene they have after 6:00p.m. Your best bet is to make reservations and be sure to come here for a special occasion as meals are not cheap. Whatever you do, do not leave without ordering their creme brulee. It is the best creme brulee I have had at any restaurant!
I like that they give you oil instead of butter with your bread because, you won't use as much. The building is large and very cute. The food is excellent, we ordered stuffed mushrooms to start then spagetti with meatballs and sausage. I felt stuffed as a tick and was unable to have dessert! There's always next time. This is my new favorite italian restaurant forever!!
Ask for Martin he will serve you the best Martini you ever had!
Price is a little high, but hey, if you want great food you have to pay for it. Want something cheap? Go to In-n-out, and good luck saving.