I felt compelled to write a review after seeing some negative comments. I have lived in downtown Riverside for almost 20 years. Marcello's on Blaine is one of very few pizza places that will deliver downtown and I have used them at least twice a month for many years. The food has always been excellent and service has been great. Orders have not always been perfect, but mistakes have been corrected as quickly as possible. I have never been to Marcello's brick/mortar restaurant so can't comment on quality or service there, but they are the best for delivery.
The Marcello's Pizza and Pasta that I went to on Blaine was amazing. The pastas had A LOT of cheese. Their food was fresh and hot. I'll always order my pastas from Marcello's. The first time I went, I didn't know what was going to be good so the people there gave me their honest opinion. They were really nice.
Hello to all who take the time to write a review! We appreciate the feed back from our customers.
I am sorry to hear if you had a bad experience with us.
I do want to let every one know that there are two different Marcello's Pizzas in the Riverside area.
The Original Marcello's Pizza & Pastas are located on Blaine, Clay and Van Buren.
Unfortunately we have run into quite a few problems with the other one here in Riverside cleverly named just Marcello's Pizza. They used to have two stores both on Arlington, one has since closed down because of horrible customer service and low product quality.
We unfortunately have had a so many complaints from that store, claiming that they are us. We have noticed that many of our customers have called back to complain about them because they have said 'yes we are the ones on Blaine, or Clay' ecetera. When in fact our tracking in our computer does not show them. Or has no record of there order. Or customers will show up to our location to pick up their food because the person on the phone told them they were us. And lied.
If in fact there was mess ups at 'our stores' we would love the opportunity to make it right with you.
It is our motto in all three of our location to keep our customers happy, satisfied and very well fed.
Just for clarification purposes these are the Original Marcello's Pizza & Pasta locations
783 W. Blaine St. 951-781-9996
6519 Clay St. 951-681-9797
17024 Van Buren Blvd. 951-776-9711
For those of you who have had a less than wonderful experience, be it with us or by them by accident we hope that you will give us the opportunity to make it right and win your business back.
The Original Marcello's Pizza & Pasta Management
The worst, worst, worst experience ever!
We placed the order at 5:50pm. At 7:10pm, (after being told it would only be 30 minutes) I called to find out where the food was. The guy told me he tried to call me 30 minutes ago, (I had NO missed calls!) to tell me they were out of half of my order! (They didn't know this when I called?)
To top it all off, they didn't even have the right address down for me. How were they supposed to deliver it?
Let's just say the kids working there were less than competent, the experience was horrendous, and we cancelled our order. The kids were starving by 7:10 and it was a wasted effort. I would never try to use these guys again. Absolutely horrible!!!
The best pizza place in Riverside, hands down (sorry, Getaway!) The Greek pizza is amazing--you must try it. Their other specialty pizzas don't disappoint, either--especially the BBQ chicken pizza.
In general, the prices are extremely reasonable, and they have nice volume discounts, which makes feeding lots of people quite easy and affordable. In addition, the place is open late (past midnight on weekdays!), so late night cravings are readily satisfied.
There are some negatives: 1) Marcello's doesn't do salads well, but it's not for lack of trying (they have 8 or 9 different salads). 2) Sizes don't seem to stay the same, especially with different crew members working the line. Sometimes a large pizza really is large, and other times, a large pizza is hard to differentiate from a medium.
All in all, a great place to get some very good pizza.
Side note: the address listed above (5225 Canyon Crest Dr) doesn't seem to match the address of any of Marcello's actual locations; the photos, however, do depict the convenience store next door to the Blaine St. location.
I am a regular customer and honestly I don't have any complaints about how they work. My orders are usually amazing, yeah once I had one pizza that wasn't top notch but it was still pretty good. Their service is pretty good in my opinion, they even remember me. So yeah don't knock it til you try it.
When I order a pizza and give them my number, I expect them to be accountable to call me if they dont bother to make it. I ordered by phone and 20 minutes later when I come to pick it up they tell me they ran out of the ingredients and didnt have my number. Ok argue with me and lie to me and then dont make the pizza, I ordered. Im done spending any money and time on incompemtent workers ( who simply dont care ) They will not see my business again!