Best in San Diego. I've tried them all! Atmosphere is perfect. I've never had poor service. And the food is expeptional... try some of their own specialty dishes for a change of pace. We loved the stuffed zucchini with lychee fruit curry!!
THE WORST CUSTOMER SERVICE EVER!!!
A co-worker told us about this place and we went to try it out. I have to say that out of all the bad customer service I’ve ever encountered, our experience there was the WORST of them all! The lady that served us there, her name’s Sam, has long black hair and very fair skin.
So it’s 3 of us that went there that day. It was my first time and so as my other co-worker. I don’t eat spicy food so I’m very careful as to what I order when I go to exotic places like Lotus. So I ordered this dish which in no where in the menu had any indication that it was spicy. So when I got the food it turned out to be really spicy. So instead of me complaining about it, I just forced myself and ate it (drank a lot of water as I did).
But that wasn’t where the BAD CUSTOMER SERVICE starts. Through the course of our meal, my co-worker asked Sam (server) if she can bring her a knife! That knife NEVER made it to our table. She must have came to our table just to refill our water once! And as she did that, she didn’t make any eye contact or any connection w/ us at all. She didn’t even ask how we we’re doing. She was too busy looking at the door watching the new customers to come in. It’s like she just gave us the food and just stopped her service from there. Like that wasn’t bad enough. It gets worst! While my 2 co-worker were done eating their food, here I was STILL TRYING to finish my spicy dish which was horrible by the way. This other server (guy) approached our table and gives us the bill---- WHILE I WAS STILL EATING! That was just straight up rude!!!
So right then and then, we’ve decided we’re not going back to that place ever again and to top it off, we decided not to leave them any tip. Now mind you, when we first got there, we were the only customers. So they had no excuse to give us short and bad service. So anyway, we didn’t leave her a tip. And as we were walking to our car, Sam the server comes running towards us. We thought maybe we forgot something. But we were wrong!
Sam came towards us and started yelling. “You forgot to give us a tip! Aren’t you guys gonna give us a tip?” And right there and then, not only that their service was horrible and I had to eat their spicy food, not knowing that it was going to be spicy to begin with, I told her, “We didn’t forget to give you guys a tip! We just decided not to!” And she asked, “Why?”. SO I said, “well first of all your service sucked! You never gave my friend the knife that she needed to eat her food w/; you guys brought the bill while I was still eating; and NOT ONCE you ever made us feel comfortable the whole time we were there”! Sam the server, walked away and as she was walking away, she was yelling “Cheap! Cheap! Cheap!”
Yes she did! She did this outside the restaurant and people were watching. She was so loud that I’m sure people heard her! We were shock that she did that! So I called the place later to talk to the manager. But unfortunately the manager wasn’t around. Sam was actually the one who picked up the phone and dared me to report her to the manager because she had already talked to her manager about what happen and that they are friends. She even said never once she ever got any complain w/ her service! I told her, “There’s always first time for everything”….
The reviews below were written 2 yrs ago and it’s old and outdated!! LOTUS THAI RESTAURANT GIVES THE WORST CUSTOMER SERVICE!!! Would you leave a tip after having the worst service??? I don’t think so! Keep in mind that Sam the server will chase you to your car if you ‘forget’ to give her a tip! LOL!! Straight up unprofessional!!! If a customer decides not to give you a tip, you should take it as a hint that you need to work on your customer service skills! GET ONE!
This is my favorite spot in Hillcrest! The food is excellent, haven't ordered anything that I didn't love. Of course, the drunken noodles are always a good choice. My favorite part - Thai Iced Tea. Can't wait to go back.
The food, without a doubt, is the best thai I have ever eaten. However, the service most of the time is average, if not poor. This is sometimes due to understaffing, and sometimes due to the staff simply ignoring the customers. If you can get past the service, the food is great (drunken noodle is great!!!!) and the ambiance superb.
good spicy thai food. lots of good choices. ample seating and comfy atmosphere. a scene without the attitude. bustling but still quiet enough to hold a conversation. the drunken noodles and soups (served boiling hot) are superior.
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