This place has the worst customer service that I’ve ever experienced. The owner of the restaurant (and all of the waitresses) are first generation Japanese immigrants. They do not value customer service highly. Instead, after you pay the bill, they expect you to leave within 5 minutes. We went to try this restaurant two days ago with a group of 10 people. The total bill came up to $300+ with 18% of gratuity. However, we only got hot tea fulfilled once during our entire dinner, and that was after numerous requests that we have made to the waitress. At the end, a glass of water was spilled on the table accidentally; one of our friends asked the waitress for a napkin so that she can dry her chair and personal belongings. Regrettably, she was told by the fobbish waitress that “You have been here for almost 3 hours already, you need to leave now” and refuses to hand her the napkin even though she was socked in the ice water! We couldn’t believe our ears once we heard her, and when we wanted her to clarify her statement, she had the guts to repeat herself again. Despite the total of $300 bill and the 18% gratuity that she has received, the public humiliation caused by her has gone way too far as the way to treat her customers. Shamelessly, the owner of the restaurant has not express any apology towards us but started to point his fingers at us at the same time.
We felt that we were humiliated and mistreated at this restaurant completely. Furthermore, the way that they treat their customer not only sabotages their reputation in the community, but also shows us how little they value their customers. I highly recommend taking your business somewhere else. There is Kyala on Diamond Blvd.; the food is great and the waitresses treat you with the respect that you deserve.
Quality - (4.5/5) Everything was fresh and yummy. -0.5 for a little sinew that slipped by.
Value - (4/5) Lunch good, Dinner Average
Service - (5/5) Fast friendly when I went.
Taste - (5/5) Grew up in large Japanese community. Tasted as I would expect from a good Japanese place.
Staff - Attentive and friendly. Hot tea, hot towel, traditional Japanese greeting and farewells. Most seem to be first generation Japanese, so thier English isn't perfect but not really a problem.
Setting - Little place in a plaza. Def a place to go with the buddies, grab some good sushi and shochu. Great for a casual occasion.
Lunch specials are a good buy
Sushi Bar and dinner prices are what I'd expect of a typical Sushi Bar
Really diverse menu ( Just say no to Natto ! IMHO )
College students - Try the Tonkatsu + Tempura
Cold days - Udon FTW!
Diabetics - Try the Soba = buckwheat noodle = less carbs (Thanks grandma)
Those who love desert wines (IE Eiswien, Muscato, ect) - Plum wine
All the Nigiri I ordered and saw order had a nice sized cut piece of fish.
Albacore Nigiri - (5/5) - Large cut, tasty sauce, fresh fish.The ponzu sauce was spot on! Its such a simple sauce... but it makes or breaks good Albacore Nigiri.
Salmon Nigiri - (5/5) - Tender and creamy texture, good size cut.
Yellow Tail - (4/5) - Once again nice size cut. However wasn't perfect due to the presence of sinew (tough stuff)
Beef Curry - (4/5) Was some yummy curry. Wish it had more meat though. But it could had been they made it special order since they were out. Not sure. Traditional little red pickled daikon... very tasty.
the sushi here is good, and you can order all sorts of other japanese food as well...for example, yellowtail collar (my father said the best he's ever had), clam soup (a little too clammy for me, but others enjoyed it -- and it is clam soup, after all), and katsu curry (one of my staples). one drawback is a lot of the items on their menu only have the japanese name and no description, so i have no clue what they are and have to ask the waitress. their prices are reasonable, but their service is hit or miss. sometimes it's great, with friendly waitresses and unending tea refills, but other times you may get a brusque waitress that you have to flag down for a refill, only to get your cup filled halfway. it just depends on which waitress you happen to get. but overall, a good little restaurant. i almost forgot, i also really like their chirashi, which comes in a large bowl with a good selection of fish for a decent price.
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