My family has been going to Petrillos for over 40 years; and for the first time in our lives we had a horrendous experience. In that time, we never had a complaint. I had a banquet for 34 people, and because I didn't have all 34 people there (had 28, though that should be irrelevant), they didn't want to start serving. The server, came back with a note stating our approximation of 35 pushing it up close to my mothers face and referencing, to which my mother responded by dismissing the note, insisting she serve the people already there. Their logic, people arriving late would be upset that the rest of our group was already eating. We had 6 people who were going to arrive late, and according to the manager making everyone wait 45 minutes till they arrived made sense (Imagine if somebody took that attitude with a wedding recep)? Further, service dragged, having to ask 3 times for bread, not taking an additional order of pizza (because it fell outside of the menu items we had preselected), salads came 15 minutes after asking for them, 15 more for the chicken alfredos', 15s more for the sphagettis' (so much for not serving people at different times). My complaints were met by the manager with indifference, saying that we wouldn't have been happy with anything, that the customer is not always right, calculating the tip incorrectly, and when I asked him if he felt that the included tip was appropriate considering the service, he said it was up to me. Over 40 years of my familiy's patronage, no complaints was met with accusations that (now) I wouldn't have been happy with anything. The managers brother I believe (who was more understanding and concerned) and the manager then engaged in yelling match because he seem to try to interject on our side. I think this is the son, because I remember most of my life an elderly kind people. I'm very sad, because I'll never return after the service and treatment I received, and don't recommend anyone to go.
I've never had the experience of dining out and the servers forgot about us. I heard good things about this place,but I think it's the workers that are writing the reviews to trick people into going there. Trick me once, shame on you, trick me twice, I won't give you the chance.
I read all of these reviews. Everything was 5 star and above. I drove all the way from Redondo Beach to San Gabriel to check out what everyone says is the best pizza in all of LA. I think that it's definitely overrated. Personally, I think you can get better pizza at your local pizza hut. If you live in San Gabriel, maybe this is your only choice for a pizza parlor. However, if you don't live there, it's not worth the drive.
Went to Petrillo's Pizza in Alhambra. I was so excited and left disappointed. Blah!! Pizza was not the same, it was edible; however, it was obvious that the ownership has changed. It is no longer a family business. Bread was served COLD and it took forever to order...then to eat. I think even longer than the wait to be seated. I'll never go back. Should have went to Lascari's!!@#$%^&
I've dined at their place twice and from then on it's always been takeout. You would expect a bit better service since they've been there since forever but nope.. service would be on par with one of the ruder chinese joints around. And I don't know if they're competing against each other to see who can be the biggest b*tch but the waitresses there are very easily annoyed with the simplest request. The food is decent to good.. As the previous reviewer mentioned, Di Pilla's is the place to go especially if you want to sit down. Better food (especially their pastas), better ambience and much better service.