Terrible customer service from the manger on down...
Not busy and less than half full the waiter was not attentive at all we sat with empty drinks for over 10 minutes and had to flag him down for refills... My daughters kids meal they did not bring until 20 min after our food was served and made no attempts to amend either issue.
They should have removed or discounted her $5 meal as our bill was over $100!
Poor customer service and even poorer managerial service.
Will not be returning.
We're regular customers at the Montclair, Ca Elephant Bar. We found their 'happy hour' margaritas to be lacking in alchohol, told the bar waitress, Jennifer, who informed the manager. Steve, the manager, came to our table and told us the happy hour drinks had the least amount of booze, and if we wanted a stronger drink, to order the premium drink. We felt that, with his manner and lame explanation, the he basically told us 'tough stuff- you get what you pay for' and walked away. I was so upset that I was gathering my belongings to leave, but Jennifer, who had taken our first order, came to our table to explain that the bar equipment was malfunctioning and she would bring us a better drink. With that, we stayed for dinner, during which Jennifer again returned to our table with coupons and Passport Club and Safari Club rewards- she went to great effort to calm our dissatisfaction and encouraged us to return. She knew we are regular customers of this restaurant and wanted us to come back again. The manager Steve, on the other hand, made us feel very unwelcomed and cheap, as though it was unrealistic to expect notable alchohol in a happy hour drink. The fact was that the equipment in his bar failed. Because of the effort Jennifer made to address our concerns over the quality of the margarita as well as our response to the insults weilded by Manager Steve, we will return and will request her as our server. However, we will call ahead and make certain that this particular manager is not on duty that night. He lacked hospitality and manners. The meal was excellent, the service was fine, but the atitude of the manager was very poor.
The service and food was great. The server was extremely attentive, to make us as comfortable as possible. We sat at the patio area, it was very relaxing and comfortable. A nice variety of food, very well seasoned. Would return to this Montclair location.
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is bathed in red soft lights with floor to ceiling glass windows, a back lit bar area, tall tables ...
Two story Contemporary, modern guest facilities; situated in lush landscaped grounds, two miles from Ontario airport. Amenities:In Room Wireless Internet
Access. Television. DVD/VCR. Refrigerator. Telephone. Daily Maid Service. Microwave Oven. Whirlpool (In Room). Newspaper (Free). Iron. Hair Dryer. ...
Olive Garden is a family of local restaurants focused on delighting every guest with a genuine Italian dining experience. Delicious
Italian Specialties freshly made daily to pair with a wide variety of Italian wines that will complement your meal. ...
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