Weber's Place, Reseda

This place won t be getting any more business from me. Seems that Webers doesn t value its customers as much as it values the appearance of their business. My last two very recent visits here have not been the best nor has the customer service. I ve placed orders recently over the phone but when I arrive there is no cook and the management team lies like that. Now this last experience I spoke to the manager and advised that my last experience was not the greatest and he promised my order would be ready in 20 minutes. Well when I get there, there is no cook, the manager was not even there which means the phone was probably forwarded to his cell phone, the bartender said she got the order from the manager but she doesn t work in the kitchen and has no idea where the cook is or if the cook is even coming. I became highly upset that the manager would even lie to me and tell me that my order would be ready in 20 minutes when there is not even a cook at this place and guess what the manager wasn t there either. What kind of a business are they running here at Webers? What kind of manager lies to their customers? A word goes a long way, the best form of advertisement is by word of mouth and I am going to tell and reach everyone possible to stay away from this place. Maybe then they will wake up and not treat their customers like this with lies and the lack of customer service. I called the number back which led to the manager and told him that I would not be paying for my food, When and if the cook did arrive and why should I after such horrible customer service. I even asked why he lied and he couldn t answer that but he wanted to give me a discount, no he was not, I shouldn t have to pay for anything after being lied to. The manager said he would call me back and he did 30 minutes later to say that the cook would be there in 20 minutes but then soon after he calls the bartender and she says the cook would be there until 40 minutes. Again a second lie from the manager. They are going to reap what they sow and this is not the way to treat loyal customers or customers at all. I don t have to put up with such nonsense and I wouldn t recommend this place to my worst enemy.

The food was great and the drinks were even better.The guys were so nice my girlfriends and I had a ball.