Los Toros is packed all the time because it does a few very important things right. It makes a killer margarita and its chips, salsa, and bean dip have been known to cure cancer! The food is decent, but not excellent. Stick to the staples (burritos, tacos, etc) and you should be satisfied.
As for the service, it really depends on the time of day you go. For lunch on a weekday, you can usually get in and out of there pretty quick so it's a perfect place to go for lunch with coworkers. On weekends, saying this place is packed would be an understatement. It is literally difficult to move around in their bar on a Friday night. If you want to go on a weekend, your best bet it to make a reservation. They will honor it and you will get seated promptly if your party is there on time.
One of my favorite things to do is to make a reservation and get together there with friends on a Friday night. All the chips, salsa and bean dip you want, plus cheap pitchers of beer and margarita...perfect for a night out with the guys, ladies, or both :). The service on a weekend really depends on the server you get. I've had very good and very horrible service when it's busy. Lastly, I would recommend paying with cash. I don't think this place is necessarily shady when it comes to charging your credit card, but it's so freaking busy that mistakes will inevitably be made when your card is swiped. If you are going to pay with a card, ask for an itemized list of the bill and make sure you were charged correctly for everything. (This is really something you should do anyway.) However, all things considered, this place gets five stars. To those who disagree, I say: Look at how packed Los Toros is all the time. That many people simply cannot be wrong! So go get a margarita and stop complaining :). Cheers folks.
I'm a big fan of the place. It's fun and the staff and management are very friendly. Whenever I have family in from out of town, that's where I take them. I also enjoy knowing that I'm patronizing a business that is active in community events and supports a lot of charities. It's popular for a reason, so make reservations if you have a big group.
I want to warn everyone to ALWAYS pay with cash if you are planning to eat at Los Toros. This last time I went there, their credit maching prints out the entire credit card number on the recipt.
You can imagine what type of problems that can cause when you have a restaurant full of people and staff who are careless with valuable credit card information.
Other than that, my review is pretty much in-line with the rest. However, the customer service seems to be a lot better when you go at times that aren't too busy. I have been there when it was really busy, and the staff seemed to be bit overwhelmed.
The bean dip and drinks are good, the food is average, and the service is HORRIBLE! Probably the worst service you will ever find at a resturant.
They really don't seem to value customers very much, and since the place is always packed I guess they feel like they don't need to.
Take a look at the other reviews, most people will say the samethings - good bean dip, but bad service...
This place is like crack, its no good for you, but I seem to go back, hoping for a different experience. Unfortunately, it's always the same: horrible service, mediocre food. The rude and unprofessional hostess, who can't be more than 17, makes me lose my appetite before I even sit down. People give praise about their bean dip and margaritas: they are given wayyy too much credit here. They're not that great. The salsa sucks. I honestly do not have anything good to say about this place. Management and staff need a MAJOR overhaul. The next time you see me in this place is when I know the owners/management/staff have ALL been replaced. If you want good service, excellent food, go to Casa Torres in Sylmar. Its a drive, but believe me, its worth it. Los Toros sucks!
like everybody says, great bean dip, lousy service. i hate repeating everybody, but this place needs some serious people skills training. you know the waiters are making great tips why can't they show a little appreciation??
The food is good and the Margaritas are awesome! i only sit in the bar area everytime i go there i found it helpful to just go straight to the bar when you arrive and ordered your drinks when they're really busy or else you'll be waiting forever for the waitress. Other than the 1 waitress they usually have on a busy night, this place is great.
The food isn’t that great, the service sucks, the only good things are the bead dip and the margaritas. The service is the worst. The host always has an attitude I believe she is the owners’ daughter; just looking at her face makes me not want to go there. I use to go often but only for the bar because that is the only place you can be treated decent. Only go if u want to get drunk or have bean dip. oh yeah and parking sucks too
This place is the CAPITAL of lazy ass workers. Good luck getting a drink anytime soon. Also good luck getting into the bathrooms that smell like an out house. Our waiter took his lunch right after he took our order. It took 35 minutes for us to get our drinks alone. If you like waiting and get treated like crap this is the place for you. The foods par at best. I'll skip this place and make the drive to El Pescador in Fillmore for great food and service.