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Yeah..I agree. Great food and the service is a little slow. I think that's expected with kabobs because it needs time to grill but they should put a sign up or something regarding the waiting time. The wait is well worth it though and at least you can go around the mall for 5-10 minutes while you're waiting.
One thing: the cashier people are always nice. But when you talk to the people serving your food, they seem very unfriendly.
Anyway...best place to eat in the Glendale Galleria. That's why the 5 stars.