This is one of the most popular restaurants in Beverly Hills. The Euro-Vietnamese interior was designed by Elizabeth An. To enter the main dining ... More
This is one of the most popular restaurants in Beverly Hills. The Euro-Vietnamese interior was designed by Elizabeth An. To enter the main dining area, you must walk through a beautiful aquarium passageway called Walk on Water. The food is divine, and on Friday nights a flurry of celebrities can be seen dining here. It has been profiled many times in reputed papers and magazines, such as The Wall Street Journal , Los Angeles Times , Le Figaro , Food and Wine and Bon Appetit .
We went to Crustacean for Mother's Day. We had a party of 12 and when we got there they told us they could only put us at two tables for six although clearly there was a table that could comfortably seat 12 or more that was vacant. The manager told us it was reserved and we told them we had reserved our table too and had given them a credit card to hold the table. After waiting for 5 minutes they finally seated us at the table that accommodated our party. I ordered the prawn meal and my husband ordered the cracked crab meal with noodles on the side. The noodles were warm not hot and a tad greasey. The prawns was a little overcooked and cooked in a garlicky sauce. Neither meal was hot...I have heartburn tonight as I write this review. Our tab was over $600 and it definitely wasn't worth it. We also had to pay $8 plus tip to valet park. I would not recommend this restaurant because the food wasn't that great the drinks quite high but our server was nice.
I guess it's because they've been at this location for a while and it's typical of many Vietnames/Asian restaurants...when they first opened everything was good/great then after a while they started to slip on the customer service and food quality
I remember at their opening the food was good but now? I guess I have to go back and check it out.
This restaurant's first location is in San Francisco wharf area and the food there is still good but a little over priced.
I found hair in my food. silverware was dirty I had to ask for a knew fork and knife . Our rude server Took his time to replace my fork and knife. . food was bad. we did not eat after we found the hair. We paid the bill and left. The worst experience ever. We went back to our hotel the Montage. We live in New York and the food is amazing in New York. I cant wait to get back to the great restaurants. I called the restaurant that night to tell them my experience. The manager was rude and could care less. I also spoke to the owner the next day because i could not believe how i was treated and the owner was just as rude. They do not like americans and she said she didn't need my business. Advise to crustacean. I would never return or recommend such a place. Good luck.
If I could give this place zero stars I would. My boyfriend and I had been to Crustacean once before and really enjoyed their Garlic Dungeness Crab and Garlic noodles. So when Valentine's day rolled around I suggested we spend our first Valentines day here. BIG MISTAKE. The hostess sat us upstairs which at the time I thought was way cool since I'd never eaten upstairs before but this time the circumstances were different...i'll get to that later.
First the menu was a special Valentines pre-fixe menu that was $95 each with an added on 18% gratuity. If I had known this we probably could have waited until Monday to go but my boyfriend is so wonderful he didn't even blink at paying that price. The first course was an array of weird stuff I guess the kitchen just wanted to try out, ahi tuna on a tortilla chip, hamburger on a stick (was yummy), watermelon, and shrimp wrapped in some kind of seaweed. Next came our crab and garlic noodles which was just as yummy as I remembered, and then dessert, some cheesecake puff and chocolate pudding thing that they could have kept in the kitchen. But overall the meal was good, not $95 good, but good.
Now let's go back to revisit that seating arrangement thing. After we were seated upstairs I looked around and noticed that there were quite a few African American couples seated around the dining room and as the night went on the tables around us filled up with more African American couples which struck me as odd since I remember the clientele during our previous visit had been very mixed. So when my boyfriend got up to go downstairs to the restroom I jokingly told him to see if there were any black people downstairs. Much to my surprise and lament, when he returned he told me NO.
Dinner came and went and so we got ready to leave. I really thought my boyfriend was joking around when he said there were no black people downstairs until I got down to the last step to enter the downstairs dining room where there were nothing but white couples and a few Asian people sprinkled in here and there. I was totally shocked and my boyfriend had to grab my hand and pull me towards the exit because I was just in awe at how different the dining room was. I mean we were on day 14 of Black History Month and this restaurant looks like Woolworth's in 1962.
I still have yet to get a response from the very detailed letter I wrote these guys. It's been over several months now. I asked for a formal apology and I've received nothing. I guess they feel as though they can just ignore me and it will go away but it's far from over.
It was me and a group of friends that went to eat at this restaurtant. It was our first time and it will be our last time. The food was not all that great and the service was very poor. If I can remember her name I believe it was Aletta (that's what's on the reciept). She was money hungry for tips or something, and so we didnt even get our change back. It doesn't matter if the change was 2 cent or $20. Our bill was $240 and not worth it at all. If you want good service dont go there!!!
I think that the first time visitor will be impressed and satisfied. Living in LA, you sometimes get jaded by the glitz and glamour. I've seen a few celebrities there from time to time but the real attraction for me is the food. They have outstanding Vientamese food! While overpriced, the food is very, very good. The decor is also quite imaginative - glass covered koi pond that you walk over as you enter the restaurant.
I dont know if the previous reviewers and I went to the same restaurant, but this place- it was AWFUL. What a waste of $200. I had extremely high hopes but was EXTREMELY disappointed. THis is the reason why:
First, they ran out of the crabcake salad so we ordered the sampler that came with skewers and fried wontons, the only thing good in that was the beef skewer.
Second, I orderd the garlic noodle with prawns. The noodle sauce was super salty and oily. the prawns were not fresh, totally frozen.There was so much hype about that noodle but was totally shocked at how bad it was.
Third, hubby ordered their 'famous' dungen crab. Super over loaded with pepper and the crab was NOT fresh. Frozen aswell.
Fourth, for dessert we had the flan and 'music box'. flan was bland but the music box was good.
Fifth, glass of wine- recommended by the waiter, was ok but it was only 1/3 filled.
Sixth, the band was too loud even from the back room. We had to talk even louder to hear eachother.
Seventh, were seated right by the entry to the kitchen, so everytime they passed by our table they almost hit my head with the plates. I flicked my hair away from my face and I actually got my hair in one of the plates- DISGUSTING!
Eight, there is only ONE washroom per side.
Ninth, there are ALOT of steps, I saw 2 old people trip over them and the hostess just giggled and did nothing.
The seasoning aside- the actual ingredients such as the prawns and crab were not fresh- that's why I think its a big waste of $$$$. I dont mind shelling out the cash, but the food gotta be worth it. you people that said it was wonderful, sorry but you must be on crack!
$10 valet parking- expected. so, overall service was ok but the food YUK. Will NEVER return, in fact, will warn ALL my friends about this place. After we left, we had to stop by a gas station to get me some orange juice, all that oil and salt was killing me!!