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I heard about Monday nights at La Louisanne from one of my co-workers who always go there. My wife and I decided to stop by there and we were excited about listening to some good blues and eating our fill of $1.00 red beans/rice and chicken wings. We arrived at about 9:00 pm, grabbed a seat close to the band stage and after about ten minutes finally caught the attention of a server who seemed to be overworked based on the look of frustration on her face when we hailed her. We told the frazzled sista that we’d like to place two orders for the special. She replied that the red beans and rice special ended at 9 o’clock sharp which isn’t printed on any of the advertisements that are placed on each table. She continued by saying that we could feel free to order something from the menu if we liked. We said, “No thanks”, ordered a glass of wine and a glass of cranberry juice ($12), listened to the band play one set and then departed.
The following Monday (8/17/09) we made sure we arrived early enough…got there at about 8:20 pm. We ordered a drink from the bar, found two seats at one of the tables and informed a server who walked past us that we’d like to order the special. We were informed that we’d have to talk to Antoinette for that. We finally tracked down Antoinette, who was obviously being overworked and placed our order. There were five servers working; four taking drink orders and Antoinette was doing solo for the specials. I found it interesting the management decided to have one person take care of the same number of customers as the four drink servers because everyone was ordering the special.
While chillin’ and listening to the band we see several couples come in the place and grab seats near us. About five minutes later we observe Antoinette great the new comers who were obviously friends of hers based on the laughter and body language between all of them. She headed to the kitchen and returns with a huge tray loaded with the special. My wife and I smile at each other because we’re ready to get down and do some serious grubbin’ but we both ended up being disappointed. Antoinette walked right past us, as if were pieces of furniture and served her friends. Like the cartoon character with steam coming out of his ears, I got up to say something to Antoinette but my wife said, “maybe they called in the order.” I gave Antoinette the benefit of the doubt and hoped that she’d return to the kitchen and immediately return with our order. At 8:55 I get up and walk to the kitchen and I see Antoinette entering the establishment while wearing a turquoise jacket; she obviously had changed out of her black and white uniform and is now off the clock. I said to her, “Excuse me, but what’s up with my order? I saw you serve two couples their food and I’m positive they came in after me. I didn’t say anything earlier because my wife didn’t want me to say anything but I’m saying something now.” Antoinette said, “Oh! We’re all out of special and I forgot to tell you.” This is the perfect example of why many of us don’t patronize places that are owned by us. This was an extremely disappointing experience.
This incensement isn’t about $1.00 chicken; it’s about a total lack of professionalism. I decided to talk to the owner about what was going on but he was to busy on stage with the microphone in his hand trying (emphasis) to sing a blues standard.
Suggestion #1: Have six servers work on Monday nights…four serve drinks and two serve the specials.
Suggestion #2: Don’t allow the owner anywhere near the mic…he’s horrible and couldn’t carry a tune in a bucket because he’s tone deaf.
Suggestion #3: Refer to the first two suggestions.