Good Food, Bad Service
By A Yahoo! Contributor, 8/13/07
I frequent the Covina location and although the food is really good, the service unfortunately is not. I have yet to experience a visit in which any of the servers ( i've actually had them all) don't take forever to simply greet you, take your order, and follow up once the meal has arrived. Today I decided to place an order over the phone and was told it would be ready in 15 minutes. I arrived on time however that's when my next bad experience began. First of all, I stood in the tiny 'waiting to be seated' area in plain view of everyone especially the entire staff and was left standing there for almost 15 minutes even though one of the waitresses walked in front of me to check on her table the was directly in front of me about 3 times. I finally got her attention and asked about my order. I saw her ask the others that were gathered at the register and it seemed as if nobody knew anything so I assumed she would place my order. Almost 40 minutes later (no joke) I asked another staff member about my order and apparently the waitress never bothered to enter my order. It was very irritating because I saw them looking at me and asking each other if they knew what I was waiting for but NOBODY bothered to ask ME!! If I hadn't spoken up, I'd probably still be there. About 4 weeks ago, we went on a Wednesday night and were relieved that it was slow (only 3 tables besides us) because we had plans to watch a movie after so we assumed we'd be out of there with time to spare....not so much! It took 1 HOUR to get our food. We could not believe it. The waiter had the nerve to say that his table of 7 was the reason our meal took so long but come on, the only other tables were both a party of 2 and to add insult to injury, one of those was actually served before us and they arrived about 15-20 minutes after we did! Not cool!.I could understand 20-25 minutes, but an hour, that's just ridiculous.Needless to say, we didn't make the movie. Knowing that we were irritated, our waiter told us he would comp an item from our bill...he ended up giving us a soda! How lame! For that kind of inconvenience we should have atleast been offered dessert or ALL of our beverages should have been taken off of our bill (2 sodas, 1 coffee) at the very least. Other times, we've had the misfortune of being served by a nice yet total airhead waitress that somehow manages to mix up our order with other tables and we end up waiting twice as long until she gets it right...we usually don't get an apology either or she simply forgets about us. The bus boy will look after us more than she will. It's really too bad that a place with great food has consistently poor service.