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Let's get right to it! Lines are long and unmanaged. It's very congested and does NOT have a 'stay and eat feeling'. They refused to serve au jus on the side, not even at a cost. I choke on dry food(as I have dysphagia)and when I ordered a French Dip, they dipped it themselves, which left it dry on the inside and soggy on the outside, not fun to eat! Find another, less hectic place to eat, there are plenty of restaurants in the area. Don't waste your time (and your hard earned money) at Philippe's. They are not grateful for the business and not willing to please the consumer.