I've never stayed at the hotel, but I have eaten at the buffet (Carvings) twice over the last 3 years. I recently moved to Reno from the Dallas area and took my mother to Saturday champagne brunch buffet their (upon her request) and was downright appalled at the service we recieved. First, apparently there is a two glass maximum on the champagne, although if you call the staff they will tell you there is no maximum. And secondly, the manager we spoke to was absolutely horrible and was not helpful or willing to work with us at in fact was very confrontatoinal. She told us it was posted and that if we don't want to come back we don't have to.
Hands down the worst experience I have ever had at any restaurant (buffet or otherwise)... You would think they would want to keep locals happy (or at least be understanding when there is miscommunication).
Save your money and go to another Saturday or sunday brunch where you at least know what you are getting and they won't make you feel like you're trying to rip them off if you question them.
We stayed here the day after thanksgiving. It took us 30 minutes to check, not a good start to our stay. When we got to the room it was real cold. I located the thermostat and thought I had turned up the heat. After about 30 minutes of trying to increase the heat and waiting for the room to warm up, I tried calling the front desk. The phone didn't work, it had a very apparent short in the hand set connection. I traveled back down to the front desk to report the problem. Someone finally came and said I had the adjustments wrong. I let him have his comment and we left. We returned late but the room was still very cold. My options were go back downstairs, tell the front desk, wait for someone to check the thermostat again or possible move. Neither option was attractive. We looked for extra blankets, there were none. We ended up sleeping in our clothes. The next morning I asked if they could do anything for us, the answer was no, no discount, no discount on a meal, nothing. I will never stay in another Harrah's property.
Front desk staff was excellent. Room was very clean, and appointments were fine, and everything worked as it should. Very convenient location. Fast elevator for above 16 floors. Harrah's Steakhouse was GREAT. Best service, food, and dining experience in 20 years. Check-out was a breeze. Casino floors were smokey.
The overall experience was positive.
We stayed for two days and two nights. The room was clean and comfortable, nothing special. The staff was very efficient and friendly.
The casino was nice but not as big as we expected. The slots payed out fairly often but you just need to be patient. All the drinks were on the house and I even got brand name scotch not the cheap stuff. The valet parking was great and the staff was fantastic. I prefer craps but there never seemed to be enough tables. The first night we were there there was a busted sewar line somewhere on the first floor of the East Tower and the smell was sickening. The next morning it wasn't as bad but it still smelled pretty bad. There is only one cafe open late at night and I wasn't impressed with either the food nor the staff. The room was not expensive so it was a good deal but our next stay will be at the El Dorado, it's much nicer.
In 1926, with the completion of the Lincoln Highway, city fathers wanted something that would make Reno stand out in
the minds of those who visited the city. So the Reno arch was erected. In 1964, it came down ...
Housed in an old mansion near downtown, the restaurant offers authentic Mexican dishes, a comfy atmosphere, and patio dining when
the weather is nice. For your added enjoyment, a guitar strumming singer entertains from table to table. The food ...
High rise Hotel complex with modern facilities and guest room amenities; near attractions. Amenities:Telephone. Daily Maid Service. In Room Broadband
Internet Access. In Room Broadband Internet Access Fee. Hotel Details:928 Rooms / 26 Floors. Common/Public Areas Accessible to Wheelchairs. ...