James Beard Award Winning Chef Tom Colicchio is emphatic when it comes to creating menu items that appeal to all lovers of fine food. Using only the ... More
James Beard Award Winning Chef Tom Colicchio is emphatic when it comes to creating menu items that appeal to all lovers of fine food. Using only the finest ingredients from small family farms and other specialized venues, every dish bursts with flavor.While this famous steakhouse offers mainstays like Kobe beef, specialties also include veal, salmon, lobster, and farmer's market vegetables.
IT WAS MY THIRD TIME STAYING AT MGM...NOT WORTH IT...ROOM WAS PENETRATED WITH A VERY STRONG ODOR.. ASKED TO CHANGE ROOM, THE NEWW ROOM ...SHOWER HEAD NOT WORKING...RESERVATIONS STATED TO BE CLOSE TO ELEVATR...TGO ROOM FARTHEST FROM ELEVATOR..VERY EXPENSIVE BUFFET WITHOUT MANY CHOICES...FOOD COURT VERY EXPENSIVE AS WEEL
From the moment we walked in to the day we left,,,this place was horrible! I really am not one to complain but this trip was so disappointing to me. This was our one and only family vacation for the year. We saved and saved wanting this to be such a wonderful trip. We chose MGM because of the pool and heard it was a nice Hotel. Unfortunately it has gone down the drain. We were accompanied by my brother and his family arriving a day later who had been MGM fans in the past and recommended we stay there. They too will not be back.
We checked in having to wait in a long line, understandable since it is such a huge Hotel and we were in Vegas. The man working the front never game me eye contact, was very unfriendly and when asking to link my brothers room with ours I was told I would have to change rooms in the morning and have to call to link our rooms in the morning as well. Tired and hungry I agreed, only to get to our room shortly after to have our Hotel keys not work. I had to go back down and get new keys which meant standing in that lovely line again. Once in our room, it was some what clean...a small stain on comforter that my children were sleeping in (gross), bathroom had hair on the toilet and sink (gross), the TV was missing one of the volume buttons and one of the channel buttons and was very old. Considering the type of money we pay for these rooms I just didn't find this up to par, you could of found the same TV at a Motel 6 in which I had the unfortunate experience of staying in the past. Later in our stay the towel rack fell off the wall and the after showering the shower nozzle was dirty, water shot out very hard like it was clogged in places, the whole shower unit itself is just old and stained and dirty. In one of the elevators the whole button unit wall was loose and you could push it back and forth very easily and at one point in one of our elevator trips someone trying to stop the elevator with her arm, rather then the door sensing her arm and opening back up, it kept closing? She had to take her arm out at the last minute. We were all shocked standing in the elevator. The morning after our arrival when going down stairs to work on linking my brothers room with ours, I had to again stand in the line only to get a bit of a run around but finally told they could do it. Unfortunately when my brother arrived they were put on a different floor? So I had to do all that for nothing? ....and wouldn't you know their keys did not work either and had to wait 30 minutes for security to come open their door for them? Security once in our site could not care less how long we had been waiting. She walked so slowly down the hall? Once in their room they waited one and a half hours for their luggage from bell desk!
Our room happened to be right where house keeping loaded their carts every morning...they would laugh and be loud and talk,,to the point where I had to open the door and ask that they be quiet because they had woke up my child! One morning housekeeping just walked in without asking or knocking!!??It seemed like every time I had to stand in that line at the front desk everyone was complaining. It was just a joke. The place is falling apart, service is horrible and nobody really cares.
On top of everything I have mentioned, our best experience was the MGM spa, where my husband and I treated our self to a well deserved massage. Thinking at least we got one good experience from the hotel when we left. I come to find out that I was about $300.00 over charged on my credit card? So if I had not of checked they would of gotten away with it! I am still waiting to hear back from a manager of the spa to dispute the charges.
I will never go back no matter if they comp me rooms. The place is a piece of trash and I hope that I can eventually reach someone up on the higher end to let them know this information...maybe they will care. But maybe not!? Pass it along...MGM is no longer what it used to be. DO STAY THERE.
I spent 4 nights as a satisfied customer at the MGM Grand in Las Vegas. The pool staff was friendly the cleaning staff was always prompt with their services. However on the last day of our trip we were scheduled for a late check out as our flight back home did not depart until 12am only to find out no late check outs were allowed due to a computer issue. So they were kind enough to let us use the pool and the casino while we waited. Towards the afternoon my stomach started hurting, I became nausiated and dizzy. I have something called Crohns disease and am prone to becoming ill like this. To calm my stomach and to keep from getting sick I had to rest my head and since they did not have couches or chairs I found a quiet not crowded spot by the sports betting area. I was lying there for about 10 minutes when I was rudely told that I couldnt lie down there. I tried to explain to them my illness, which they claimed they never heard of, and that I understood they have issues with drunks and bums sleeping in the hotel, but that since there was no late check out and no couches in the lobby I had nowhere to go until my ride to airport arrived. The manager was called in and he rudely told me that I was breaking a rule. I got upset with the fact that I had no alternatives besides his offer to come to his office and sit in a chair. No thanks-I am not going alone to a strangers office just the two of us. I told him that I cant believe how heartless he was being and that I wished he could spend a day in my shoes. He then got angry and told me to get the hell out. I told him I was alone and didnt want to leave onto the strip with just me and my purse. He had 5 people follow a 130 pound women out to the door like I just tried to pull a heist. But did someone stand with me so I wouldnt be alone? Nope. I was dumbfounded about the way I was treated. If they are to have a no late checkout day they need to provide benches or a medical triage room for the ill to go to. I believe that they should have a medical triage area anyway. God knows they can afford it. This guy was on a major power trip and made a mountain over a mole hill. I think VEGAS in general could use a lesson on hospitality. I sure am glad most people dont act that way back home. Would NEVER stay at this hotel again unless I witnessed changes. One bad seed is all it takes.
They arrived on time and were very courteous when entering my home. They went above and beyond my expectations taking care of me like I was a close friend. They not only repaired the broken torsion spring but also had the correct part to replace the 'stripped gear' on my garage door opener. The charge of the service was reasonable. I was very happy with the service. i recommend this company if you ever need a garage door repair in los angeles.
Overall the hotel was nice, but it really needs to be updated..The staff was very nice and always was there when needed. I ate a alot of the restaurants in the hotel and all were good, the starbucks in the fod court was really good they remembered your name and what you liked to drink
We try and come to Vegas 2-3 times a year, have never had a bad experience at the Mgm Grand. Staff from housekeeping to casino dealers have always been a the top of their game. We would rather stay at the MGM than any other place. Felt very safe during our stay. Our rooms have
always been very comfortable and check in is fast. The Grand Buffet is a little pricey but compared to some of the other buffets on the Strip ,it has a better variety.
When you enter The MGM Hotel , the first thing you notice is the smell. It has a very fresh and clean smell. Thanks for a great time!
This June I will return to the MGM for my 3rd time. This hotel is fantastic and world class. I like everything about it from the casino to the Lion's exhibit. The rooms are great and very comfortable. It has the best Black Jack game on the strip and the dealers are wonderful there. Their pool is awesome with excellent pool side service from friendly waitresses. Why go anywhere else? MGM is truly Grand!
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