The hotel itself was very beautiful and the rooms were very clean. Customer service on the other hand was the worst I have ever experienced. We arrived at the hotel at almost 8 pm. Checkin told us the room wouldn't be ready for another hour and a half. (We had a dinner meeting at 8:45). They placed us in a room with the view of an interstate. This wasn't a problem until they informed us we still had to pay the same price as we did for the more expensive strip view. On top of that, they hit was with a $22.00 a night resort fee. This covers things such as Internet, Fitness Center, and getting your morning paper (no joke). So we ended up paying a HIDDEN extra $112 for a resort fee alone that is not included. When I told management my issues, he told me he couldn't help because we didn't book directly though TI and acted annoyed I even asked. (We used Expedia) It was the worst customer service I have ever experienced and would not recommend it to anyone. You can go to any other hotel in Las Vegas and pay for your room without these ridiculous HIDDEN fees and rude employees. I was embarrassed that my clients had to deal with this.
I went there for my 21 birthday and i love it, TI kinda in the middle of the strip soo didnt have walk from one end to other. Only thing i hate was god damn smokers. Other then that it was sweet Hotel and im happy to go back.
The hotel looks better outside. The room looks much better on the pictures. My wife and I stayed at TI on our honeymoon. Room quality is not better than 3-star hotels like Flamingo and many others in Las Vegas.
ROOM: The Deluxe room is not a 4-star at all. It's not bigger than rooms in many other 3-star hotels in Vegas. Dust was everywhere on tables, glass cups, and on mirrors. Bathroom didn't have floor mat. The bath towels looked very old.
SERVICE: They charge a high fee for WiFi. Many hotels and even motels in Vegas has free WiFi!
I wouldn't recommend this hotel to my friends.
TI was OK but we won't be going back. TI isn't the only hotel on the strip to charge a hidden mandatory resort fee, but at over $22 per day, it's one of the higher ones, especially considering that it doesn't get you anything of value... free internet? yeah but don't bother looking for a mouse or mousepad, instead you'll get to try navigating around with the arrow keys and the hyper sensitive toggle on the keyboard. It took me half an hour to check email! Free newspaper? sure, if you can find the place where you have to go and get it. Swimming pool? Apparently fairly decent but it was closed when we were there so our only option was to hire a taxi in our bathing suits and go to the Trump hotel and they would let us swim in their pool!
Our room was pretty basic as well. I don't know if it's standard at other Strip hotels as well, but TI rooms don't have some of the basic things you'd get in a 3 star hotel elsewhere. Phonebook? No. coffee? Nope. coffee pot? Nadda. kettle, fridge, or microwave? keep dreaming. Every room is however equipped with a toilet AND a bed. Ours even had a sink and a shower. The best thing about TI was the helpful Bell Desk which gave us info on things to do away from the hotel.
I came to Vegas to get married and stayed at Treasure Island before we could check in we had to pay the 22.40 a night for fees such as FREE INTERNET once we were in the room I called to find out about how to utilize the Internet and was told I would not be charged due to me paying this fee for 3 days! Well that was a lie once I returned home Treasure Island OVER charged my account for the internet plus the fee per day that I had already paid for they caused my account to go in over draft and was rude when I asked them to pay it back! Due to this DUMB charge it caused me over $300 to fix! While staying there it was dog crap in the hall ways and we only received one wash cloth! lucky for me I brought my own! The people there were rude and when we complained they looked at us like we were stupid for staying there well they were RIGHT! I suggest that if you go make sure you use cash because when they feel like charging you they will
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