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The staff is attentive to customers and do the best with what they have avlaible to them by management, however this is by far the saddest place to get a panini!! Come on now...the panino is not a PANINO! It was regular store bread filled with the least amount of veggies, cheese and pesto!! I get a more excitng sandwich from Subway...sorry but management needs to see that they improve on their Panini. You have a great staff and you have an prime location in the better part of town and I think you need to rework your Italian Menu...or just call em sandwiches....