La Casa Sena is located in the heart of Old Santa Fe in the historic Sena Plaza. Featuring innovative American Southwestern cuisine, 1000+ selection ... More
La Casa Sena
La Casa Sena is located in the heart of Old Santa Fe in the historic Sena Plaza. Featuring innovative American Southwestern cuisine, 1000+ selection wine list, and a spectacular outdoor patio, La Casa Sena is one of Santa Fe's most popular restaurants. Patio seating is not guaranteed.
We are disgusted at their priority of pretension over service. We arrived on time, had called earlier to confirm, and were seated at a table next to the wash bin covered in pollen and bird poop. We asked to move inside after our menus were blown away. Our waiter acted completely put out by our request and sent me to take it up the maitre d to deal with our request. Once inside our previous waiter stopped by every three minutes to see if we had finally made a decision on our order. It took us a bit longer than that to look through the twenty plus page wine list, which boasts an excessive variety of five hundred dollar wines. Once we landed on one of reason (expecting to pay close to two hundred for the meal) he asked for our IDs. My wife often doesn t carry her purse when we are out together. However, with six college and graduate degrees between the two of us, home owners, and married five years, we never guessed he would refuse to serve her wine. But he did, and told some lies about it being New Mexico law to card. The floor manager came over, wouldn t speak directly to my wife, and told me he would not serve wine to my wife. I asked him if he had carded the sixty- something couple enjoying their wine next to us. The floor manager refused to call the manager to talk with us. Needless to say we left then and there. The worst, most pretentious service we have ever had. Diners beware: gold rolexes required for good service.
HORRIBLE UNCOMFORTABLE EXPERIENCE-First evening in Santa Fe and we made a big disappointing mistake by choosing La Casa Sena for dinner. Very cold unwelcoming staff and atmosphere, very expensive considering the limited food choices, portion size and taste. We would have walked out after reviewing the menu but we made the mistake of ordering drinks when we were seated. Oh and the waiter added 20% tip to the total bill even thought it was NOT deserved.
I DO NOT RECOMMEND IF YOU WANT AN ENJOYABLE EATING EXPERIENCE. RESTAURANT IS NOT EVEN DESERVING OF ONE (AWFUL) STAR. We should have eaten at Lotaburger!
As tourists from NYC we enjoy dining in some of the best restaurants in USA and Europe. However, this restaurant is not one of them. The service was extremely poor. The bread, appetizer, and main course came at the same time. The wine came in after they cleared the table, after 2 reminders to the staff (the waiter was not seeing throughout the meal). Even the restrooms are inadequate, ONE sink and two stalls for a restaurant that size! The impressive wine list and decor does not match the food and service.
I am a previous owner of a restaurant in Santa Fe, NM and on 2/23/08 I was appalled by the service I recieved. The bartender was rude, the food was cold, and the preformance was tepid. I am a resident from Santa Fe, NM and felt that as a local, I was singled out as not deserving the same attention and respect as the out of town customers.I suggest that La Casa Sena trains it's staff to deliver appropriate customer serice and to dress in attire that repsresents the supposed four star status of this restaurant. I will not recommend this restaurant to any tourists or locals in the future!!!
There's no atmosphere. The paintings are ugly and meaningless, and there's no music, except that which you can hear from the bar room. For this you pay NYC prices. Hey, this is not the Four Seasons in Manhattan--the ladies' room is a horrible mess, and the waiters are awkward. Food is mostly seafood from elsewhere, when New Mexico has a lot to offer. Steaks are tiny and expensive. We went there for a special occasion, and regretted the huge expenditure, which, if we had gone to a traditional Santa fe restaurant, would have been better spent.
I couldn't believe the bad reviews I read. I found the restaurant's patio charming, the wait staff attentive, friendly and very accommodating. I went for lunch and had a sampler plate ($8.50) of an enchilada, flautas and shrimp which was wonderful. The dinner prices were extremely high ($34 for halibut with no salad or soup) compared to lunch but again the fish was great. La Cantina off of the patio is more reasonably priced ($14 for chicken enchilada at dinner) and includes the Broadway show tune singing of the wait staff and bar staff. My experience each time was first-class for food, ambience and service.
If you are looking for a good meal under the stars in one of Santa Fe's most beautiful courtyards, this is the place. The staff is friendly and knowledgable with one of the best wine lists anywhere.
Also try La Cantina next door where some very talented performers sing Broadway show tunes while you have dinner.
This has been one of our favorite places for years.
We had the best seat in the house, but there was no atmosphere. No charming background music--only the booming bass and screaming from the bar-room could be heard. Restrooms needed upkeep, though basically well-designed. Paintings in the restaurant were minimalist and meaningless. Now, to the overpriced food: the steak was 42 dollars, four centimeters long and three wide. Requesting a green vegetable instead of potatoes, I received four microscopic green beans. The waiter did his best and was attentive, however, when one pays boutique prices for a steak, one expects a staff member to arrive with a pepper grinder. Not here. Bare bones and the minimum is what you should expect at La Casa Sena.
So this is New Mexican food? I have serious doubts. Under what influence can the owners and chef possibly be, when they try to pass this stuff off as food service? Overrated, overpriced, underdressed, underwhelming, undercooked, underseasoned, overly familiar staff, underfed customers wishing they had saved four hundred US and patronised the Golden Arches instead! Yes, at least they ewar proper uniforms at McDonalds'!
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