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Poor Service
(9-4-08)
I used to love this place! Last time I went I was told they were out of Teriyaki Chicken... how can this be in a Teriyaki restraunt, you got me.
So fine, I liked the place and ordered some Stir Fried Tai Instead.
My food comes out and I start eating it, and the spicy Tai didn't agree with me, to omit the bad details, so I had to eat the white rice.
I have had hot Tai before elsewhere and didn't have any problem.
My waitress comes over (she must have been 16-17) and I explained that the food didn't agree with me and I was stuck eating rice. She smiled and agreed the Tai was hot. No offer to change anything, no offer for a refund, discount, nadda.
Then another waitress comes up, she's older, likely in her 20's and I've noticed she's been talking to some customers at a table in the back for about the whole time i've been there. She asks if everything is ok, I said no, the food really upset my stomach and I was sick. At least she offered another main dish.. but it was too late I just couldn't do it. Anyway It didn't matter because she quickly returned to her friends in the back to visit.
I did notice other customers had to call over the older waitress for service waving their arms in the air and yelling.
But it didn't end there. I go to pay for my meal, and there's no one at the register. For a good 5 minutes. The older waitress noticed me and was too busy visiting with her friends to respond right away.
Then I discover the young teen waitress is in front, and has been all along, she's been talking on her phone.
So I get my tab. No offer of a discount, an apology, nothing. It's a matter of pay up buddy.
I didn't leave a tip. I should have just left and not paid at all, I'm sure it would have taken them hours to discover I was gone.
On the upside, the staff was courteous, just not helpful. It's a good thing it wasn't a life threatening reaction.