Wanting to have the finest pizza in Sedona, as other reviewers described Apizza Heaven's fare, we made reservations and headed down from our hotel on Airport Mesa for a fine Italian dinner. We were seated immediately--about the only thing that went right tonight. I wanted a small pizza for an appetizer, and was going to follow it up with an entree. The waitress came back and told me that they don't do pizza's as an appetizer. The pizza would take 30 minutes. A family was then seated next to us. I asked how long for Chicken Parm. She told me twenty minutes. The family was served bread and their salads. Ten minutes later, I grabbed a waiter and asked for our bread. Twenty minutes after the family was seated, they had their pizza. Forty minutes after we were seated, I asked for the manager, as our food hadn't come out yet. I pointed out that I could have had my pizza, which the waitress talked me out of. The manager was trying to make it right--I told her that all I wanted was my food. My food was served 5 minutes before my wife's, and it came out with a very hot dish, but cold chicken. I complained that the chicken was cold, and the manager called the owner over to us. He started yelling at me that he doesn't do pizza appetizers. He wouldn't listen to my complaint, and cursed me out with the F word. We walked out. We are here as part of a large group that often comes to Sedona for many different seminars. I warn others from this group to stay away from Apizza Heaven.