I predict the new owners will run this place into the ground, which is a shame, because the food is good.
Despite making reservations, and having empty tables, there was a lot of confusion between the owners when it came to seating our party of six. They couldn't seem to communicate with each other or the staff. Frustrating.
It took a long time to get our order taken. We ordered the all you can eat fish and chips special. The food was served hot, was a nice portion size and was tasty.
One of us asked for more slaw (appx. 1/3 cup) and the line in the sand was drawn. The server told us we couldn't get more slaw. We'd have to pay for it. We tried to point out that slaw was cheaper than fish, which we did not have seconds of, but that didn't matter to him. He started to get argumentative and then said if we wanted more slaw, we had to pay for another meal!
Feeling that we should point out this lack of customer service to the new owners, so they could train their staff, we asked one of them to come over. The owner then advised us that they were out of slaw. She kept talking over us saying that she'd have someone run to the store and get some cabbage. We kept trying to explain that we were done eating and that we wanted to help them improve customer service, but she Would. Not. Listen. She actually was talking over us, constantly interrupting.
Then the manger said she'd get us a bucket of slaw if we came back the next day. We patiently tried to re-re-re-explain that we wanted to express our frustration about the service. What does she do? She gets the chef/head cook to come out. He's a nice guy (kudos on your cooking) who listened to us, when the owners refused to hear.
To the new owners: Since you refused to listen to our in-person attempts to help you improve your business, I had to go online and put it in writing. I sure hope you understand this form of communication and make improvements-mostly in yourselves.
About Us: The House at Secret Garden, a Casual American Eatery located under the shadow of South Mountain. Housed in
a restored 1929 Spanish mansion, the restaurant offers a lively, modern and sophisticated atmosphere. A fresh, local menu was ...
The HYATT House Scottsdale is located in the heart of downtown Scottsdale and 8 miles from Phoenix Sky Harbor Airport.
Spacious one and two bedroom kitchen suites make you feel right at home. The hotel amenities include the daily ...
Rustic European style Inn located 12 miles from downtown Scottsdale & 30 miles from Phoenix Sky Harbor Airport. Amenities:In Room
Wireless Internet Access Fee. Air Conditioning (In Room). Newspaper (Free). Refrigerator. Iron. Telephone. Television (Cable/Satellite). Microwave Oven. Non Smoking ...
*Terms & Conditions: Savings calculation is based on Flight + Hotel vacation package bookings for a 3 month period for 2 adults with a 2+ night length of stay compared to price of the same components if booked separately during same period. Savings will vary based on origin/destination, length of trip, travel dates and selected travel supplier(s). Savings not available on all packages.