Not what they used to be
By A Yahoo! Contributor, 12/10/07
I am a culinary professional, a future chef if you will, so I know good food and I know what will keep a restaurant in business. I used to really enjoy the food at Guru's, but I hadn't been back to eat there for since earlier this year. I went there today and will probably never go again. The thai peanut rice bowl, my favorite in the past, was now dull, bland, near flavorless with vegetables I would have thrown out yesterday. I brought this to their attention and though first offering to make something to replace it, they then came back with a $2 gift card. What's $2 off going to do when I don't have any reason to come back? I started to leave but then thought better of it, since I like their atmosphere and would like them to stick around if they could offer the same quality they did last year. The two female cashiers took 3 or 4 minutes of my time trying to tell me that it was just policy and there was nothing more they could do, then a guy in a red shirt who could've been a bus boy as easily as management came up and actually listened, assessed the situation, and offered to replace the meal. He even apologized and tried to reassure me that what I had been served was a one time mistake and not an example of what they usually serve these days. I ended up, 20 minutes lost, walking out with the Szeschwan Chicken rice bowl, which though not as bad as the thai peanut, was still not as good as I had come to expect from Guru's, and the vegetables, again, were definitely past usable. I miss what Guru's once was. I hope a good restaurant will open there when Guru's goes under.