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My family and I went to Texas T-Bone last night. Oh my gosh.
The good:
Said it would be a 45 minute wait, maybe had to wait 20 minutes.
The salad even though it didn't include everything I checked the boxes for, was good.
The sweet tea was good.
When I finally got the steak I ordered, it was good.
The bad:
The poor waiter knocked over my tea glass and it went everywhere. Took about 5 minutes to clean it up because he couldn't find anything to wipe it up with.
While he was cleaning up the spilled tea, he knocked the salt shaker off of the table. It being glass, it broke and went everywhere.
After all was cleaned up and all of the other patrons were watching in amazement, commenting, and laughing, we were able to complete our order.
Our salads came without the 5 add ins that I and my son had ordered. I was told it would be another hour before they had cheddar cheese or pepper rings for the salads. I asked about the mushrooms. He said he was sorry. About 10 minutes later I did get the cheese and mushrooms, never the pepper rings. About this same time we got silverware (ours had been drowned in sweet tea) and I finally got my tea.
We asked for the baked bread loaf like all of the other tables had gotten. We finally got the bread.
Our dinners came out right after this. I had ordered the Ribeye, I got the Prime Rib. The gentleman that brought out the dinners (not the waiter) said to start snacking on this dinner and that he would bring out the ribeye. This same gentleman pointed out this error to the waiter. The waiter actually disagreed, and said that he thought I had ordered the Prime Rib.
Got the Ribeye about 10 minutes later. A manager brought it out. He wondered why I had the Prime Rib and then did offer to take it and box it up. I asked him for steak sauce - he asked me what kind - I stated A-1 and that's the last I ever saw from him. About 10 minutes later, I finally got the A-1 from our waiter.
The check comes, in full, with the Prime Rib on it instead of the Ribeye - a cost difference. I had to ask the waiter to only charge me for the Ribeye. I finally was able to pay the bill and get out of there.
With such a bad experience, and no effort by anyone to try to make up for it, I unfortunately know that I won't go back. That's too much money to spend for that kind of experience.
Sorry Texas T-Bone : (