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We ordered a steak medium well, but not burned. We asked if they could do that. They said yes.
They couldn't. When they delivered a medium-rare charred steak, we told the waitress. She said she would fix it. So they charred the steak some more. We didn't accept and she said they wouldn't charge anything. They did, but adjusted the bill when questioned. We paid for the other bill and gave a small tip.
As we were leaving, the owner/cook blocked our path and started calling us various obscenities and tried to physically intimidate me (he is tall). He closed with a pearl of wisdom and warned us never to return.
I recommend you follow his advice as well and never go.