If you cannot afford a trip to Morocco, just drop into Mataam Fez. Sit on the floor and eat your food with rose water freshened fingers. And if you do ... More
Mataam Fez Moroccan Restaurant
If you cannot afford a trip to Morocco, just drop into Mataam Fez. Sit on the floor and eat your food with rose water freshened fingers. And if you do not think chicken and sugar go together, you will think again when you try the B'stella: a pastry that combines chicken, almonds, cinnamon and sugar in a crunchy wrap of phyllo dough. Be sure to order tea after the meal just from the pure "how-do-they-do-that" standpoint of watching the waiters pour into the cups from several feet up without spilling. Nightly belly dancers add to the authentic atmosphere. Open daily 5:30pm onwards.
Appalling service and bone in soup. Just like everyone else I made reservations at Mattam Fez thinking they would treat me and my date like Moroccan royalty, instead they made it more than clear that everyone in the restaurant was putting them out. I made reservations a month ahead of time for Valentine's day. When I got there no one was there in the waiting room but customers. It was that way for 15 minutes. When a server finally showed up she let us know there was no reservation list, THEY COULDN'T FIND IT. And since she was so overwhelmed we would have to figure out ourselves who was to be sat next. Not a big deal, Mattam Fez has lost my reservation before and this is an experience not just a rush through meal.
When its finally our turn the server takes three couples back to what was a hallway with tables. I have never seen this part of the restaurant - I have been there at least 5 times. She seats each couple while the rest of us wait in this crowded hallway, in the way of other servers trying to pass out food. When its finally my turn I get say at an unfinished, homemade table with NO TABLECLOTH. We climbed into the table, practically sitting on the laps of the people next to us. Of course the server who sat us didn't stick around long enough for us to ask for a table cloth.
In about 5 minutes the busboy, who latter claims to be the Manger, brought us some water. We asked if we could by chance get a table cloth.
Then another waiter comes about 10 minutes latter to take our drink order. We order a bottle of wine and ask for a table cloth. After this the lady to our right offers us one of hers. The raw wood table was offending her eyes too.
Then about 5 minutes latter, our wine comes. I debate not having them open it till I GET A TABLE CLOTH, but the waitress was very nice and at least looked like she was listening to my request.
Again more time passes and no table cloth. The lady next to us is ready to take her food off her table to give us one of hers. But at this point its matter of principle.
The guy came to wash our hands - again we ask - NO sorry, Just they are very, very busy. WELL THEN DON'T TRY TO SERVE so many people it you can't handle it.
The fifth time we ask we get a greasy stained table cloth.
Then the soup comes. And mine has a inch long pointed shard of bone in it.
I ask for the manager as nicely as I can. I explained to the server I knew he didn't make the soup, but that size bone is DANGEROUS. The lady next to us is appalled at how we are getting treated. And complimented us on how calm we are being.
Then the busboy claims to be the manager. We explain the issues we had asking 5 times for a tablecloth and then get a bone in the soup. Never an apologies given, he first says it wasn't a bone, but that isn't gonna fly cause at that size you could see the marrow. Then he says its lamb and lentil soup and WE SHOULD EXPECT BONES. What???? I told the young Man that I was not satisfied with his total disregard at my comfort with the table cloth or my safety with the bone.
When the lady next to us suggested that he comp our meal or at lest our bottle of wine- he gives the look of death to her.
So we left, with the busboy chasing us out arguing with us over OUR bad attitudes and our refusal to pay full price for the bottle of wine we took 2 sips of.
I can only say the night was TOTALLY saved when we went down the street to the Cork House. We were welcomed and sat in minutes in a room not overly crowded, warmed by a fireplace and filled with couples looking like they were having the best Valentine's day ever. Our server was divinely charming, the wine was refine and the cheese flight to die for. The Cork House certainly saved my night.
Mataam Fez of course doesn't have any contact info on their website. I certainly would like to inform the owner how poorly we were treated.
GREAT. anyone that doesn't enjoy this food really need to have their tongue scraped. to look at this place from the outside you wouldn't think much of it. once inside its like walking into the jeanie's bottle. the food is light but filling and portions are generous. there is plenty on the menu that may scare the finiky eaters off, but trust me, when it shows up at the table you can't resist. the only thing i would stay away from is the moroccan beers, very hard on the pallet.
This restaurant was unbelievable. The food was delicious and the environment was beautiful. Service was perfect and more than inviting. The experience of eating there was worth telling everyone I know. I can't wait to eat there again.
Try something new, and different.. and bring a date. Great place. Great food that you don't get very often. Try the peach hens. don't remember what it's called but it's good. Over all great experience.
I've been here for dinner twice and really enjoyed both times. The food was great and the whole experience of sitting on the floor on cushions and eating everything with your hands is just really fun. And the belly dancing was wonderfull too.
The multi-course dining experience is just that, an experience. At no other restaurant have I felt like I had travelled 3000 miles for the food I was eating, but at Mataam Fez you walk through the doors and into a Moroccan wonderland. The waiters/waitresses are specially trained to do amazing things with the tea they serve. The bellydancers are friendly, and incredibly authentic. When I want to celebrate a special occassion this is the place I go. How else can you experience the splendor of Morocco for around $30 a person?
Although Mataam Fez can be a little pricey, it is well worth it-you won't leave hungry. A true middle eastern experience, the food is excellent, belly dancers are fun, and the cozy lavish setting is beautiful. Oh, and definitly try the tea!
The entertainment was good but the service and how my party of 12 were treated was horrible!!! We were not easily accomodated with seating arrangements. We were told that we may inconvenience a larger group that may need the area we requested. At the end of our meal we were rushed out because other people were waiting to be seated! Since when is anyone ever rushed out of a restaraunt for enjoying the enviroment?!?!!? We were told we were holding up other guests. Out of the whole restaraunt of people WE were holding up other guests!!! This was the worst treatment we have ever received at any restaraunt and for $276 and some change we would have like to have been treated better and will NEVER walk into Mataam Fez again unless my job sends me there to do some write ups for bad service!!
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