Situated in a warehouse that contains a dojo, Zen garden and Japanese folk art museum, Domo creates a simple blend of healthy cuisine and authentic ... More
Situated in a warehouse that contains a dojo, Zen garden and Japanese folk art museum, Domo creates a simple blend of healthy cuisine and authentic Japanese country cooking. Each dish comes in large portions with an assortment of side dishes. The Sake Nabe, salmon and vegetables served in a light soy sauce, is an excellent choice. The Portobello Teriyaki also rates as a fine selection. Domo also has an extensive Sake bar. The Japanese country decor provides some interesting visuals including a mammoth tree growing in the center of the dining area.
I had a horrible experience at lunch at Domo Japanese Restaurant today. I read their website before going there and knew that “authentic” meant different according to them and I was ready for that. For example, they don’t have any soy sauce there supposedly not to overpower the “delicate tastes”. Just sounds like a good way to save on soy sauce costs from what I experienced. Now here’s a clue: whenever a restaurant’s marketing makes it sound like they are doing you a favor by allowing you the privilege of eating there, steer clear!
I love sushi so I ordered the 3rd item in the sashimi section, the “nori toro”. The top level description of the sashimi section on the menu says “sliced fish”, so that’s what I was expecting. Sashimi means sliced fish everywhere you go. If I had been reading carefully like a contract I would have seen that the 3rd item says “minced” way down at the bottom. You may want to consult your attorney before ordering at Domo and make sure that you understand all the terms of the contract, er uh menu.
After a LONG wait my waitress came with the food, set it down and ran off quickly. No how's that? No checkback, nothing. I didn’t see that it was just a few measly tidbits of chopped “fish” until she was gone and she didn’t come back for a long time. I wasn’t even sure what I was looking at in the bowl. Finally I figured out that was supposed to be the fish, so I tried to call her back. There wasn’t much fish there at all and the little bit that was there looked like somebody had already eaten it and puked in into the bowl.
While I was waiting I looked around at other people’s dishes and saw that they were all these skimpy “pretty on the plate” style dishes. No one was leaving there stuffed. Finally after a long time the waitress came back and I told her that I wasn’t expecting chopped fish and that I would like her to ask the kitchen if they would give me a different sashimi replacement. She said ok she would ask. I ate the side dishes while I waited a long time but didn’t touch the sashimi. I also told both the 2 hostesses that I was very unhappy and didn’t expect or like the chopped fish. Finally after a long time I had to call the waitress back and asked her what the kitchen said. I could tell that she hadn't even talk to them about it. She said that because I ate the side dishes I was basically screwed. I wasn’t asking for a whole meal just a main course replacement. THE WORST PART WAS THAT NOBOBY CARED, NOBODY GAVE A DAMM AND NOBODY OFFERED TO MAKE IT RIGHT IN ANY WAY WHATSOVER. I never felt so de-valued in all my life. My ex-wife doesn’t even treat me with such utter contempt! So I left hungry and $10.26 poorer.
Then I thought, I’ll email the sensei, the Head Honcho, Master Domo himself! Surely he will understand customer service and make things right. But guess what! No response from the sensei. Nothing, nada, zip! So since absolutely no one there cares, I thought I’d tell all of you about the little puke fish. And so Chef Domo whatever you do please don’t give me that “authentic” speech that’s on your website. By the time I wrote you I wasn't even looking for anything from you besides an acknowledgement. I was simply under the delusion that you might like to improve your customer service. How naive I was! Among many other things, you should instruct your waiters to tell people that the nori toro is chopped, not sliced like everyone in all of America expects it to be. By the way, if your place were really authentic, everyone would all leave their shoes at the door and they would be sitting on the floor in there. But don't worry, you won't find me there again!
terrible and worst service, the quality of food was just ok, price is high for the taste of food they serving. the inside the restaurant is very nice, that's about it for this restaurant. been there twice, for sure won't be third time.
Worst restaurant in the world. I will never go back. We were treated like dirt. I realize it was supposed to be authentic Japanese food, but when a friend of mine politely asked the waitress for soy sauce, she refused, not only refused but had a waiter come back to the table to find out who had asked and proceeded to make a huge scene about how offended he was that he had even asked such an outrages question. He was extremely rude and would not let it go even though my friend was satisfied with the first waitress saying no. It was embarrassing and I was so uncomfortable after the scene that I could barely choke down the awful food I had been served but was scared not to.
Overall, it was a very unpleasant experience and I encourage you not to waist your time. It was awful from the moment we got the menus. They give you four big cumbersome menus that are so confusing and ostentation between the advertising (for their own restaurant) and badly taken photos of food, that it took us an hour just to try to figure them out.
It infuriates me just thinking about it. Gordon Ramsay would have had a heart attack. Please don’t support these appalling pretentious people and their restaurant.
I give Domo only four stars soley because of the service.
We will go again and give them another chance because we realize it could have just been an off day. First, the hostess asked if we wanted to sit outside or inside. We requested outside but then without hesitation and without looking outside, she very abruptly and rudely announced they did not have any tables outside. Why ask if we want to sit outside if you know there are no tables available. She seated us without a further word or even a smile. Our waiter was friendly, but slow. We waited several minutes before even getting water. Then we waited twenty minutes before the waiter came back to our table and confirmed our orders. It was another ten minutes before our food arrived. Several parties that were seated after us got their food before our waiter even came back to confirm our orders. In the end, our waiter did apologize and we were given a free appetizer.
On the flip side, the food was fantastic, the most authentic I have had and absolutely delicious. And I really appreciate the fact that they do not put soy sauce on the tables. The food was seasoned perfectly and no additional seasoning was needed. Domo is Japanese food at its finest, but the service needs a bit of work!
I've never met a patron of Domo that has been disappointed. The food is wonderful, very traditional, and the atmosphere is amazing, especially the patio. Go on a warm day, and you 'll fall in love with the outdoor seating and ambiance.
Domo is a very unique experience. I have traveled extensively in Japan and sampled numerous Japanese restaurants around the US. This is nothing like what you are used to. If you are looking for teriyaki chicken, tempura, or sushi this is not the place. Domo is northern country cooking and they change the menu seasonally. The atmosphere is traditional Japanese but more rustic than you've seen. I've been going for several years and been happy with it. The menu is extensive and quite varied so on your first visit you'll want to review it carefully. Most meals start with shared plates of assorted appetizers that again are pretty unusual for the American diner. But they are tasty. Some tips for a first timer: make a reservation, be on time with your whole party, dress comfortably as you will sit on a log stool not a chair, go with an open mind and adventurous palate, and be sure to walk through the garden and the cultural center behind the dining room.
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