I stayed at this Westin for my brothers wedding. Myself and a few of my extended family I hadn t seen in a while were hanging out in the rooms after the wedding reception. We were asked to be quiet, which was understandable (and we complied). However, the kid (probably 25 years old) who asked us to be quiet, came back with the police 20 minutes later and asked me to leave the hotel... He made up a story about me yelling at him or being aggressive which absolutley did not happen. I had to wake my wife up, pack up all of our things and walk out and leave the hotel at 2am in the morning becuase the kid working security lied to police. Very unhonest and rude staff. Oh yeah, still had to pay for the room. I have asked to hotel to cancel the transaction. If they don t, I will be asking my credit card company to void the transaction. Just an awefull experience. We had nearly 60 rooms booked that night alone for family... none of which will be using this hotel in the future.
Ever wonder what's wrong with our economy? I drove 35 miles to buy a gift cert to the Westin in Westminster on Dec. 26. I walk in, the place is like a ghost town and they inform me that they can't sell me a gift cert. because no one is there from their sales dept today. Seriously? That came from the manager! The $200. gift certificate I was going to buy probably would have at least paid her salary for the day! Good job guys - maybe the gov't should be bailing you out too!
This hotel is in a very nice area and within walking distance to parks, restaurants, movies & bowling entertainment & shopping. The hotel
itself is very nice, clean, upscale and the staff accommodating. O's
Restaurant located within the hotel is good with reasonable prices.
The catered food service at our conference was less than what we
expected for a Westin hotel, it was only acceptable but no one
person in our group of 140 seemed very pleased with it. I would
recommend conference food service outside of the hotel if possible.
We went there for our anniversary, we have come to the conclusion that any good reviews were written by the management NOT the customers.
This was the worst food we have had in ages.. Staff was pleasant and were willing to send the food back, however, let's face it, who wants to be eating alone at the table (like the person next to us who sent hers back - it took so long to get her meal everyone was finished). We ate most of our food (not that there was much on our plates....thank God). It was not enjoyable by any means, brought the rest home for the dog. Meat was burnt and tough, definitly was a cheap cut, salmon had lots of bones. Manager did try to make it right, but at that price we still walked away with a heafty bill. It irritates us when they want to cut the meal price when what we really want is just a pleasant experience and good food, if we wanted discounted food we would have chosen McDonalds. Qualitiy control people!!!! Do it right the first time.
Our suggestion for others, walk over the the Rock Bottom Brewery (never a disappointment), Johny Carinos or even Dave & Busters. The foods better the atmosphere is much more pleasant and you don't hear every word from the tables surrounding you.
Two different dishes orderd....two thumbs down. The Westin needs some serious work. Get to it guys.
We had the best time at the Westin, the beds were comfortable the rooms very clean. The happy employees that made your day. The concierge service even helped us to find a good car service to take us around town. With the staff of the Westin and Royal Luxury Car service, our stay was fantastic and we will be back again.Both services were THE BEST.
We stayed here for the night after we married. First off the customer service was great! Everything from the valet to the room service people treated us with smiles and even went out of their way to assist our needs. Nothing was too outrageously priced, and the room itself had a few great surprises that made the comfort level go way up! And don’t get me started on the view, which was just wonderful. The pool and hot-tub were clean and maintained, and O’s restaurant on site made eating out so much better! I would recommend this hotel to anyone who is thinking about getting away from it all without traveling far at all. The location is perfect!
We were at this hotel for 10 nights -- 11 days & let me tell you -- we really loved our stay. We are planning a return trip this fall! The bed, linens, hospitality, location, outdoor hot tub a plus!
The exercise room was very nice & they even offered free headsets so you could listen to the news, shows etc. on TV
Location, location, location! PERFECT! Close to Boulder, Golden, Colorado Springs.
Many places to choose from within walking distance.
Butterfly exhibit close by! Just off the freeway.
The pool was a little disappointing as it is small & seemed somewhat in need of an update. The shower room was very nice, roomy & offered a sauna.
Restaurant a bit upper scale. May be pricey for families.
Recently stayed at this hotel for a conference. Beautiful decor and exceptional staff! The staff was especially accomodating toward our young boys. The head chef even made them character pancakes despite an extremely busy dinner crowd. Can't offer enough accolodes for their first-rate service!
Horrible front desk . Great concierge. Good food. Bad waitstaff.
By A Yahoo! Contributor, 3/11/06
My wife and I stayed at this Westin for several days for the National Bison Assn annual meeting. The hotel is architecturally beautiful, however we did have some service issues.
When we checked in the first morning, the front desk clerk (male) would not shut up! We just wanted to get to our room. Instead, he droned on and on about the hotel's services (which was fine--and expected), but also proceeded to basically talk through the menus of every restaurant in the area. He certainly was not selling his own restaurants. He wasted our time.
The major plus for the hotel was its very informative, intelligent, and friendly concierge. She went the extra mile for not only us, but also the rest of our group. Just exceptional!
The main restaurant had very good food--a little pricey--but worth going to again. The service there was marginal--the young pretty waitresses just seemed to be more interested in talking to one another and being pretty rather than helping us. Restaurant manager a plus.
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