I was a weekly take-out customer of Hong kong express for 2 years and lately, the food has gone down hill. The food is almost always overcooked and never consistent in flavor. I stopped ordering from there a few weeks ago and I won't be back again.
This is absolutely the best restaurant in town. Superior food, very reasonable price, hard working service people though they may not speak authentic English. Me and my family drive there from Denton every two weeks to enjoy the food-- we just cannot resist it.
This place began life as exemplary, but has eroded to pitiful by now. I ordered dinner on a Friday night, and having waited twice as long as predicted for it to arrive, I called them. They had not left the store with it. So, I drove up there, and picked up my food. When I got home with it, the order was cold and soggy. I call the store. The restaurant refused to remedy the situation either with a replacement order or a refund. The order had been sitting under heat lamps well over an hour when I arrved. The manager on duty indicated that traffic was very heavy and every delivery order was cold and late, therefore I should be content. This place probably wont stay in business another 12 months at the rate they are eroding.
I was really disappointed with this place the food was good but the people there are really rude!!!!!! I asked for them to fax me a menu and they never did so i called to remind them and the lady or girl pretty much said i was lying that i have never called because she has been answering the phones. Well, she wasn;t the one i talked in the first place. anyway customer service has to do alot in a buisness and this place sure does not have it!
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