I have ordered takeout at this restaurant, one or two times a month, for over 15 years. My orders are always correct, ready within reasonable time, and the food excellent. Yes, the restaurant is family owned and ran very informally. This has never bothered me. In fact I’ve always found it charming. Splendid China has a large and faithful customer base and real Chinese food.
My experience with this place was ABSOLUTELY horrible and all I got was the Hot and Sour Soup. When I got my order home (because they neglected to give me plasticware with my order) I was given stale fried noodles! I called back to complain about the stale fried noodles and was told to drive back for another bag of fried noodles, I also mentioned that they neglected to give me plasticware and was told that they only give plasticware upon request!! Give me a freakin' break! What type of service is this? When I returned for better fried noodles, I explained to them that they should provide their take-out order customer with plasticware on EVERY order and it should not have to be requested, I was told that the only time they give out plasticware (w/o requesting it) is during lunch time. Had I known that you have to go during lunch to get plasticware, I would have ordered ABSOLUTELY NOTHING!
THIS USED TO BE MY FAVORITE CHINESE DEL.AND DINE IN PLACE. THINGS HAVE CHANGED..MAYBE OWNERSHIP?? WENT IN RECENTLY TO PICK UP ORDER BECAUSE $23.00 WAS NOT ENOUGH FOR THEM TO DELIVER AT THAT TIME....I SAW A FAMILY FIGHT IN THE BACK AND SCREAMING CHINESE CUSSING, AND A FEALTHY KITCHEN!! I GOT THE FOOD BUT THE KITCHEN TURNED MY STOMACH TO EAT IT..I WILL ORDER FROM TOMS CHINESE ACCROSS THE STREET THEY ARE MUCH BETTER AND CLEANER.
TRIED TO CALL IN ORDER FOR DELIVERY. A MAN TOLD ME THEY HAD NO DELV DRIVER & WAS HUNG UP ON.CALLED BACK & WAS ASKED HOW MANY ORDERS.WE HAD 4 SO I GUESS THEY FIGURED THAT WAS ENOUGH TO COME UP WITH A DELV DRIVER.WHEN I CALLED BACK LATER THAT DAY TO SPEAK W/ MGR. I WAS HUNG UP ON BY A MAN. THEN I CALLED BACK & SPOKE W/ A LADY WHO COULD NOT / WOULD NOT GIVE ME THE MGR'S NAME & HUNG UP ON ME... I WORK IN AN OFC WHERE EVERYONE LOVES CHINESE FOOD.. SPLENDID CHINA RESTAURANT HAS OPTED TO LOSE THOUSANDS OF DOLLARS PER YEAR IN REVENUE FROM US AND WE'RE ONLY 1 MILE AWAY !