A couple weeks ago my son and I went to eat at I-HOP in Tyler. There was an incident and I got very upset and ended up in tears. It had nothing to do with the restaurant or it s employees - rather some very disrespectful fellow patrons. When the staff heard about what happened, several of them came out to the car to apologize - although they were not at fault in any way. Tonight, we went back again. A few of the same employees were there and they all ended up stopping by our table and speaking to me. The manager came over and apologized even though he was not there when it happened. He then compted our entire meal. I emphasized that they were not responsible - especially for my emotions - but he insisted. SOOOOO - I just wanted to give a big hearty thanks and recommendation to the I-HOP in Tyler; especially the Saturday night crew!!!!